Service Sales Engineer

TK Elevator; Dubai; On-site; AED 268,000 - 446,000; Full time

Job summary

TK Elevator UAE L.L.C., based in Dubai, seeks a Service Sales Engineer to blend technical sales expertise with after-sales service solutions for elevators and escalators. You will act as a trusted advisor, translating complex requirements into tailored maintenance and modernization offerings to improve performance, safety, and reliability of vertical transportation systems.

The role requires a technical degree, proven sales/engineering experience in the industry, excellent communication, and the

Qualifications

• Bachelor's or Diploma in Electrical/Mechanical Engineering or related technical field.
• Experience in technical sales or service engineering, preferably within the elevator/escalator industries.
• Strong understanding of elevator and escalator systems, components, and maintenance procedures.
• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts clearly to diverse audiences.
• Demonstrated ability to work collaboratively across departments and with external clients.
• Proficiency in preparing detailed technical reports and commercial proposals.
• Customer-oriented mindset with a focus on delivering value and building long-term partnerships.
• Ability to manage multiple projects and priorities effectively within deadlines.
• Flexibility to travel within the region to meet clients and attend industry events as required.

Responsibilities

• Develop and maintain strong customer relationships, acting as the primary technical sales contact for service offerings.
• Conduct detailed assessments of clients’ elevator and escalator systems to identify service needs and recommend appropriate maintenance or modernization solutions.
• Collaborate with engineering, operations, and service teams to design and deliver customized proposals that meet requirements.
• Prepare and present technical and commercial proposals with clear value propositions and benefits.
• Support contract negotiations by providing accurate technical information and clarifications.
• Monitor market trends and competitor activities to identify new business opportunities.
• Participate in trade shows, workshops, and training sessions to stay informed of industry advancements.
• Ensure compliance with safety standards, company policies, and legal requirements.

Skills

Technical sales

Elevator/escalator knowledge

Client relationship management

Proposal writing

Cross-functional collaboration

Travel readiness

Education

Electrical or Mechanical Engineering degree

Tools

Job description

Job Description:

Position: Service Sales Engineer

Location: Dubai

Company: TK Elevator UAE L.L.C

Organizational Unit: DXB SER Sale

We are looking for a knowledgeable and motivated Service Sales Engineer to join our dynamic team at TK Elevator UAE L.L.C, based in Dubai. The successful candidate will serve as a key partner in delivering technical sales solutions and after-sales services that meet customer needs within the elevator and escalator industry.

About TK Elevator UAE L.L.C

As part of a global leader in the elevator and escalator sector, TK Elevator UAE L.L.C is committed to delivering high-quality products and exceptional customer service. The company thrives on innovation, safety, and collaboration, fostering a culture where every team member can grow professionally and contribute meaningfully to sustainable urban mobility solutions.

Role Summary

In the role of Service Sales Engineer, you will combine technical expertise with sales acumen to support customers throughout the service lifecycle. You will act as a trusted advisor, understanding complex technical requirements and proposing tailored maintenance and modernization solutions that enhance performance, safety, and reliability of vertical transportation systems.

Key Responsibilities

• Develop and maintain strong customer relationships, acting as the primary technical sales contact for service offerings.
• Conduct detailed assessments of clients’ elevator and escalator systems to identify service needs and recommend appropriate maintenance, repair, or modernization solutions.
• Collaborate closely with engineering, operations, and service teams to design and deliver customized proposals that meet contractual and technical requirements.
• Prepare and present comprehensive technical and commercial proposals, ensuring clear communication of value propositions and solution benefits.
• Support contract negotiations and contribute to the finalization of service agreements by providing accurate technical information and clarifications.
• Monitor market trends and competitor activities to identify new business opportunities and maintain a competitive edge.
• Participate in trade shows, workshops, and training sessions to stay informed of industry advancements and improve service knowledge.
• Ensure compliance with safety standards, company policies, and legal requirements throughout all sales and service activities.

Qualifications and Skills

• A degree or diploma in Electrical, Mechanical Engineering, or a related technical field.
• Proven experience in technical sales or service engineering, preferably within the elevator, escalator, or related industries.
• Strong understanding of elevator and escalator systems, components, and maintenance procedures.
• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts clearly to diverse audiences.
• Demonstrated ability to work collaboratively across departments and with external clients.
• Proficiency in preparing detailed technical reports and commercial proposals.
• Customer-oriented mindset with a focus on delivering value and building long-term partnerships.
• Ability to manage multiple projects and priorities effectively within deadlines.
• Flexibility to travel within the region to meet clients and attend industry events as required.

Why Join Us?

By joining TK Elevator UAE L.L.C, you become part of an inclusive and innovative environment dedicated to excellence and career development. We provide opportunities to work with cutting-edge technology and a diverse customer base in one of the most vibrant cities in the world. Your contributions will directly impact the safety, reliability, and efficiency of urban mobility solutions across the region.

Requirements: