Service Coordinator

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 78,000 - 134,000; Full time

Job summary

HUMAN-AI-Z Nexus Technology in Dubai is seeking a technical service coordinator to oversee daily service operations and ensure efficient scheduling of field technicians.

You will coordinate service activities, monitor maintenance schedules, and maintain accurate service records while delivering exceptional customer service.

Qualifications

• Experience in service coordination, scheduling, or customer service preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication in English.
• Understanding of preventive and corrective maintenance procedures.
• Ability to identify spare part numbers from manuals and drawings.
• Proficiency in Microsoft Office and scheduling software.

Responsibilities

• Prepare and manage daily, weekly, and monthly technician schedules.
• Coordinate technician and service staff assignments based on workload and priority.
• Receive, schedule, and monitor customer service requests.
• Communicate with customers regarding appointments, updates, and job completion.
• Identify spare part numbers using service manuals and parts drawings.
• Ensure service activities are completed within established timelines.
• Maintain accurate service records, schedules, and reports.
• Monitor staff attendance and coordinate schedule changes as needed.
• Work with supervisors to optimize workforce utilization.
• Resolve scheduling conflicts and urgent service requests promptly.
• Ensure compliance with policies, health and safety regulations, and quality standards.
• Prepare service reports and documentation for management review.
• Support continuous improvement initiatives to enhance service efficiency and customer satisfaction.

Skills

Service coordination

Scheduling

Customer service

Organizational skills

Time management

English communication

Maintenance procedures

Spare parts identification

Problem solving

Interpersonal skills

Tools

Microsoft Office

Scheduling software

Job description

Job Summary

We are a Dubai-based Office Automation service organization seeking a highly organized and customer-focused Technical Service Coordinator to oversee daily technical service operations and ensure the efficient scheduling of field service technicians. The successful candidate will coordinate service activities, monitor maintenance schedules, communicate with customers and technical staff, and ensure all service requests are completed on time and to the highest quality standards. The role also includes coordinating spare parts, maintaining accurate service records, and supporting the delivery of exceptional customer service.

Duties and Responsibilities

• Prepare and manage daily, weekly, and monthly technician schedules.
• Coordinate technician and service staff assignments based on workload, priority, and availability.
• Receive, schedule, and monitor customer service requests.
• Communicate with customers regarding service appointments, updates, and job completion.
• Identify spare part numbers using service manuals and parts list drawings.
• Ensure service activities are completed within established timelines.
• Maintain accurate service records, schedules, and reports.
• Monitor staff attendance and coordinate schedule changes when required.
• Work closely with supervisors to optimize workforce utilization.
• Resolve scheduling conflicts and respond promptly to urgent service requests.
• Ensure compliance with company policies, health and safety regulations, and quality standards.
• Prepare service reports and maintain documentation for management review.
• Support continuous improvement initiatives to enhance service efficiency and customer satisfaction.

Qualifications

• Previous experience in service coordination, scheduling, or customer service is preferred.
• Experience in the office automation industry is an advantage.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills in English.
• Strong understanding of preventive and corrective maintenance procedures.
• Ability to identify spare part numbers from technical manuals and exploded parts drawings.
• Proficiency in Microsoft Office and service management or scheduling software.
• Ability to prioritize multiple service requests and work effectively under pressure.
• Strong problem-solving and analytical skills with excellent attention to detail.
• Customer-focused with excellent interpersonal skills.