Operations Executive

Adams Care Technical Services; Dubai; On-site; AED 78,000 - 134,000; Full time

Job summary

Adams Care Technical Services in Dubai seeks an experienced Operations Coordinator to manage daily service activities and coordinate field teams across UAE. You will schedule technicians, assign drivers, and ensure on-time client delivery while enforcing safety and company standards.

The role requires 2–4 years UAE operations experience, strong communication, and proficiency in Microsoft Office. You will liaise with clients and internal departments to resolve issues and optimize workflows.

Qualifications

• Bachelor's degree or Diploma in Business Administration, Operations, Management or a related field.
• 2–4 years of UAE experience in operations, facilities management, technical services, HVAC/MEP or a similar industry.
• Experience managing field/service teams will be an advantage.
• Good knowledge of Dubai/UAE locations and road routes.
• Strong team coordination and communication skills.
• Good problem-solving and decision-making abilities.
• Ability to work under pressure and manage multiple jobs simultaneously.
• Good knowledge of Microsoft Office, especially Excel, Word and Outlook.
• UAE driving license is preferred.
• Candidate should be flexible with working hours when operational requirements demand.

Responsibilities

• Manage and coordinate daily operations and service activities.
• Prepare and monitor daily job schedules for technicians and service teams.
• Coordinate with clients to confirm appointments, site access and service requirements.
• Assign technicians and drivers to jobs according to workload and availability.
• Monitor team attendance, punctuality and daily field movements.
• Communicate with clients regarding job status, delays, additional requirements and complaints.

Skills

Team coordination

Communication skills

Problem-solving

Microsoft Office

English proficiency

Education

Bachelor's or Diploma in related field

Job description

Job Description:

Key Responsibilities

• Manage and coordinate daily operations and service activities.
• Prepare and monitor daily job schedules for technicians and service teams.
• Coordinate with clients to confirm appointments, site access and service requirements.
• Assign technicians and drivers to jobs according to workload and availability.
• Monitor team attendance, punctuality and daily field movements.
• Coordinate transportation and ensure teams reach client locations on time.
• Follow up with technicians during ongoing jobs and resolve operational issues.
• Monitor completion of AC duct cleaning, coil cleaning and other technical service jobs.
• Ensure service teams follow company procedures, safety requirements and client instructions.
• Communicate with clients regarding job status, delays, additional requirements and complaints.
• Handle customer complaints and coordinate with the concerned team for quick resolution.
• Prepare daily operation reports, job completion reports and team performance updates.
• Coordinate with the Sales, HR, Accounts and Management teams whenever required.
• Maintain proper records of service schedules, manpower allocation, vehicles and equipment.
• Monitor tools, cleaning materials, equipment and other operational requirements.
• Identify operational problems and recommend practical solutions to management.
• Support recruitment and manpower requirements by communicating operational staffing needs to HR.
• Ensure proper handover and follow-up of pending or incomplete jobs.
• Conduct regular follow-ups with teams to ensure jobs are completed according to company standards.
• Perform other operational duties assigned by Management.

Candidate Requirements

• Bachelor's degree or Diploma in Business Administration, Operations, Management or a related field.
• 2–4 years of UAE experience in operations, facilities management, technical services, HVAC/MEP or a similar industry.
• Experience managing field/service teams will be an advantage.
• Good knowledge of Dubai/UAE locations and road routes.
• Strong team coordination and communication skills.
• Good problem-solving and decision-making abilities.
• Ability to work under pressure and manage multiple jobs simultaneously.
• Good knowledge of Microsoft Office, especially Excel, Word and Outlook.
• Strong reporting and organizational skills.
• Good English communication skills; knowledge of Hindi/Urdu or Arabic is an advantage.
• UAE driving license is preferred.
• Candidate should be flexible with working hours when operational requirements demand.
• Must be responsible, punctual, proactive and capable of working independently.

Requirements: