Technical Service Orchestrator – Scheduling & Support

citech123; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

citech123, a Dubai-based Office Automation service organization, seeks a highly organized, customer-focused Technical Service Coordinator to oversee daily service operations and ensure efficient scheduling of field technicians. You will coordinate service activities, monitor maintenance schedules, and maintain accurate service records while delivering exceptional customer service.

The role requires strong communication skills, scheduling expertise, and the ability to prioritize requests, resolve

Qualifications

• Previous experience in service coordination, scheduling, or customer service is preferred.
• Experience in the office automation industry is an advantage.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills in English.
• Strong understanding of preventive and corrective maintenance procedures.
• Ability to identify spare part numbers from technical manuals and drawings.
• Proficiency in Microsoft Office and service management or scheduling software.
• Ability to prioritize multiple service requests and work effectively under pressure.
• Customer-focused with excellent interpersonal skills.

Responsibilities

• Prepare and manage daily, weekly, and monthly technician schedules.
• Coordinate technician and service staff assignments based on workload, priority, and availability.
• Receive, schedule, and monitor customer service requests.
• Communicate with customers regarding service appointments, updates, and job completion.
• Identify spare part numbers using service manuals and parts list drawings.
• Ensure service activities are completed within established timelines.
• Maintain accurate service records, schedules, and reports.
• Monitor staff attendance and coordinate schedule changes when required.
• Work closely with supervisors to optimize workforce utilization.
• Resolve scheduling conflicts and respond promptly to urgent service requests.
• Ensure compliance with company policies, health and safety regulations, and quality standards.
• Prepare service reports and maintain documentation for management review.
• Support continuous improvement initiatives to enhance service efficiency and customer satisfaction.

Skills

Organizational skills

Time management

Communication

Customer service

Scheduling

Problem solving

Attention to detail

Tools

Microsoft Office

Scheduling software

Service management software

Job description

citech123, a Dubai-based Office Automation service organization, seeks a highly organized, customer-focused Technical Service Coordinator to oversee daily service operations and ensure efficient scheduling of field technicians. You will coordinate service activities, monitor maintenance schedules, and maintain accurate service records while delivering exceptional customer service.

The role requires strong communication skills, scheduling expertise, and the ability to prioritize requests, resolve