Service Coordinator - ELV AMC Operations

AlFuttaim; Dubai; On-site; AED 55,800 - 89,280; Full time

Job summary

AlFuttaim in Dubai is seeking a Service Coordinator for ELV AMC Operations with experience in security systems and service coordination. This full-time role involves scheduling maintenance activities, coordinating service requests, and ensuring client satisfaction.

The ideal candidate should have a technical background with hands-on experience in service operations, excellent communication skills, and proficiency in documentation. This position offers growth opportunities in Dubai’s exciting engineering services market.

Qualifications

• 2–4 years of experience in security systems, ELV systems, AMC service coordination, or technical operations support.
• Hands-on experience in service scheduling, work order tracking, engineer coordination, and client follow-up.
• Proficiency in MS Office is required.

Responsibilities

• Coordinate AMC service operations and support the smooth execution of planned and reactive maintenance activities.
• Schedule PPM activities according to the annual maintenance plan and ensure resources are aligned with site requirements.
• Maintain accurate documentation for work orders, service reports, job status updates, client records, and internal tracking.

Skills

Service coordination

AMC operations support

CCTV service support

MS Office

Client communication

Work order tracking

PPM scheduling

ELV systems coordination

ManageEngine portal

Technical documentation

Education

3 years Diploma or B. Tech in Electronics Engineering or a related field

Job description

Service Coordinator – ELV AMC Operations

Job Snapshot: Role: Service Coordinator – ELV AMC Operations
Location: Dubai, United Arab Emirates
Industry: Security and Investigations
Function: Administrative Support
Experience: 2–4 years
Job Type: Full-time

Job Overview

Service Coordinator – ELV AMC Operations in Dubai, United Arab Emirates is a full‑time opportunity in the Security and Investigations industry for an organized technical coordinator with experience in AMC service operations, PPM scheduling, ELV systems, client communication, work order tracking, and service documentation. The role supports smooth service delivery for CCTV, access control, Wi‑Fi, data, voice, and related ELV systems by coordinating engineers, technicians, clients, subcontractors, and internal operations teams. This position is suited for a detail‑oriented coordinator who can manage daily service requests, monitor SLA timelines, update technical records, and help maintain high customer satisfaction across planned and reactive maintenance activities.

Country: United Arab Emirates
City: Dubai
Industry: Security and Investigations
Function: Administrative Support
Salary: 5,000–8,000 (estimated; confirm with employer)
Gender: Any
Candidate Nationality: Any
Job Type: Full‑time

Key Responsibilities

• Coordinate AMC service operations and support the smooth execution of planned and reactive maintenance activities.
• Schedule PPM activities according to the annual maintenance plan and ensure resources are aligned with site requirements.
• Receive, log, assign, and monitor service requests through the ManageEngine portal or approved service management systems.
• Coordinate deployment of engineers and technicians for service visits, emergency requests, PPM tasks, and casual jobs.
• Monitor daily service activities to reduce delays, support smooth execution, and minimize disruption to client operations.
• Act as the main contact point between clients, field teams, subcontractors, procurement, and operations teams for service‑related communication.
• Track work progress, update service records, and follow up on closure of service requests within agreed SLA timelines.
• Maintain accurate documentation for work orders, service reports, job status updates, client records, and internal tracking.
• Prepare and manage ADMCC technical documentation in line with ADMCC guidelines and project requirements.
• Share timely updates with clients and internal teams to support customer satisfaction and transparent service progress.
• Escalate unresolved, delayed, or high‑priority issues to the Service Manager for faster resolution.
• Coordinate with subcontractors and procurement engineers to ensure required materials are available for scheduled and urgent work.
• Support compliance with company service standards, safety protocols, quality expectations, and operational procedures.

Ideal Profile

• 3 years Diploma or B. Tech in Electronics Engineering or a related field.
• 2–4 years of experience in security systems, ELV systems, AMC service coordination, or technical operations support.
• Experience with CCTV, access control systems, Wi‑Fi, data, voice, and related low‑current systems.
• Hands‑on experience in service scheduling, work order tracking, engineer coordination, and client follow‑up.
• Experience with ManageEngine or similar service request management portals is an advantage.
• Knowledge of ADMCC technical documentation and compliance guidelines is preferred.
• Proficiency in MS Office is required.
• Strong communication and interpersonal skills.
• Good organizational ability with strong multitasking and follow‑up skills.
• Technical understanding of service operations in a maintenance environment.

Skills Set

• Service coordination
• AMC operations support
• PPM scheduling
• ELV systems coordination
• CCTV service support
• Access control systems
• Wi‑Fi, data, and voice systems
• ManageEngine portal
• Work order tracking
• SLA monitoring
• Client communication
• Engineer deployment
• Subcontractor coordination
• Procurement follow‑up
• ADMCC documentation
• Service reporting
• MS Office
• Technical documentation

Why Join Us

This role offers a strong opportunity to build a career in Dubai's ELV, security systems, and engineering services market. The position provides exposure to AMC operations, service planning, technical documentation, client coordination, subcontractor management, and SLA‑driven maintenance delivery within a professional systems integration environment.

About the Company

Al‑Futtaim Engineering and Technologies is part of Al‑Futtaim Group and delivers engineering, systems integration, ELV, networking, professional audio‑visual, technology infrastructure, facilities management, project management, installation, testing, commissioning, and after‑sales maintenance solutions across the UAE and regional markets. The company supports customers with reliable technical services, integrated solutions, and long‑term operational support.