Service Coordinator

Parisima Talent; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Shapoorji Pallonji & Company Pvt. Ltd. in Dubai is seeking a proactive Service Coordinator to support service operations and customer delivery.

You will manage work orders in ERP/CRM, coordinate documentation, site access, and tool records, and support KPI reporting while liaising with technicians and customers to ensure smooth service delivery.

Qualifications

• Bachelor's degree in Business Administration, Finance, or related field.
• 2–5 years of experience in service coordination or operations.
• Experience with SAP or similar ERP systems; CRM platforms a plus.
• Strong communication and coordination skills; MS Excel/Word/PowerPoint proficiency.

Responsibilities

• Manage service work orders through ERP/CRM systems.
• Create, update, and close service work orders promptly.
• Coordinate material releases and service documentation.
• Process gate pass requests and site access requirements.
• Monitor and maintain tools and equipment records.
• Track invoice submissions and support payment follow-ups.
• Prepare service performance reports, including KPIs and CSAT metrics.
• Process purchase orders related to service activities.
• Coordinate with technicians, customers, and internal departments.
• Maintain accurate records and ensure compliance with processes.

Skills

Communication

Coordination

Customer service

Education

Bachelor's degree in Business Administration or related field

Tools

SAP

Salesforce/CRM

Excel

Word

PowerPoint

Job description

Service Coordinator | Dubai, UAE

We are looking for a proactive and detail-oriented Service Coordinator to join our team in Dubai. The ideal candidate will have experience in service operations, coordination, customer support, and administrative processes within a technical service environment.

Key Responsibilities

• Manage service work orders through ERP/CRM systems.
• Create, update, and close service work orders in a timely manner.
• Coordinate material releases and service documentation.
• Process gate pass requests and site access requirements.
• Monitor and maintain tools and equipment records.
• Track invoice submissions and support payment follow-ups.
• Prepare service performance reports, including KPIs and customer satisfaction metrics.
• Process purchase orders related to service activities.
• Coordinate with technicians, customers, and internal departments to ensure smooth service delivery.
• Maintain accurate records and ensure compliance with company processes.

Requirements

• Bachelor's degree in Business Administration, Finance, or a related field.
• 2-5 years of experience in service coordination, customer service, or operations support.
• Experience in HVAC, engineering, maintenance, facilities management, or related industries is preferred.
• Knowledge of SAP or similar ERP systems.
• Experience with Salesforce or CRM platforms is an advantage.
• Strong understanding of customer service principles and operational processes.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Excellent communication and coordination skills.
• Ability to multitask, work under pressure, and manage priorities effectively.