Service Contract & Pricing Specialist

Liju; Dubai; On-site; AED 167,000 - 257,000; Full time

Job summary

Liju seeks a detail-oriented Service Contract Executive to support the BYD Aftersales team in Dubai. You will create and maintain service contracts, manage SAP IS-AUTO data, and support pricing initiatives to drive growth and customer retention.

The role emphasizes data accuracy, compliance, and stakeholder collaboration across branches, with a focus on minimizing revenue leakage and delivering insights.

Qualifications

• Bachelor's Degree or Diploma holder. Automotive qualification or experience is preferred.
• Advanced Microsoft Excel skills.
• Advanced SAP IS-AUTO knowledge is mandatory.
• Working knowledge of BI reporting tools and systems.
• Experience Minimum 3 years of experience in a relevant role.
• Previous experience working with service contracts is mandatory.
• Service contract pricing or pricing analyst experience is mandatory.
• Automotive aftersales experience is mandatory.

Responsibilities

• Create and maintain service contracts for new vehicle models and update existing contracts as required.
• Manage service contract data within SAP IS-AUTO ensuring accuracy and completeness.
• Maintain and update service contract parts pricing and cost structures.
• Create and administer service contracts for fleet customers.
• Process contract-related requests including transfers terminations reinstatements and refund payouts.
• Provide timely support and guidance to branches on contract-related matters.
• Generate ad-hoc reports and business insights to support decision-making.
• Support pricing initiatives corporate pricing requests and new business programs.
• Collaborate with stakeholders to ensure contract accuracy and prevent revenue leakage.

Skills

Advanced Excel

MS PowerPoint

MS Office

BI reporting tools

Education

Bachelor's Degree or Diploma

Automotive qualification or experience (preferred)

Tools

SAP IS-AUTO

Job description

Liju seeks a detail-oriented Service Contract Executive to support the BYD Aftersales team in Dubai. You will create and maintain service contracts, manage SAP IS-AUTO data, and support pricing initiatives to drive growth and customer retention.

The role emphasizes data accuracy, compliance, and stakeholder collaboration across branches, with a focus on minimizing revenue leakage and delivering insights.