Service Contract Executive - BYD

AlFuttaim; Dubai; On-site; AED 89,280 - 133,920; Full time

Benefits offered by this job

BYD aftersales exposure

Career development opportunities

Collaborative team environment

Job summary

Al-Futtaim Automotive in Dubai seeks a meticulous Service Contract Executive to manage end-to-end service contracts and pricing for BYD vehicles. You will maintain SAP IS-AUTO data, review margins, and support branches with contract administration and pricing requests.

The role requires advanced Excel skills, experience with automotive aftersales, and strong collaboration with Aftersales, Finance, and Fleet teams. A competitive monthly salary is offered with growth potential.

Qualifications

• Minimum three years of experience in service contracts, pricing, aftersales administration, or a comparable role.
• Previous experience managing service contracts is mandatory.
• Service contract pricing or pricing analyst experience is mandatory.
• Automotive aftersales experience is mandatory.
• Advanced working knowledge of SAP IS-AUTO is mandatory.
• Advanced proficiency in Microsoft Excel.
• Strong working knowledge of PowerPoint and Office applications.
• Experience using business intelligence and reporting systems.
• Understanding of retail selling price and net selling price calculations.
• Knowledge of gross margin calculations and automotive pricing structures.
• Working understanding of accounting, finance, and data-processing principles.

Responsibilities

• Manage complete administration lifecycle of automotive service contracts.
• Create and maintain contract templates and pricing for BYD models and fleet programs.
• Update SAP IS-AUTO data accurately and timely.
• Analyze margins and pricing to protect revenue and profitability.
• Coordinate with Aftersales, Finance, Fleet, Pricing and Branch Operations.
• Ensure data integrity to prevent revenue leakage and errors.

Skills

Analytical skills

Numerical ability

Stakeholder management

Time management

Education

Bachelor's degree or diploma in business administration, automotive studies, finance, accounting, or a related field

Tools

SAP IS-AUTO

Microsoft Excel

PowerPoint

BI tools

Job description

Job Snapshot

Role: Service Contract Executive

Location: Dubai, United Arab Emirates

Industry: Automotive

Function: Administration

Experience: Minimum 3 years

Job Requisition ID: 177216

Job Type: Full-time

Position Overview

The Service Contract Executive - BYD position in Dubai, United Arab Emirates, is an Automotive opportunity focused on service contract administration, pricing analysis, SAP data management, and aftersales support. Al-Futtaim Automotive is seeking a detail-oriented professional to maintain accurate contract structures for new vehicles, existing models, and fleet customers. Working within the BYD Aftersales team, the Service Contract Executive will support contract profitability, operational efficiency, customer retention, and revenue protection. The role requires advanced SAP IS-AUTO knowledge, strong Microsoft Excel capabilities, and practical experience with automotive service contract pricing.

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Automotive

Function: Administration

Salary: 8000-12000

Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.

Gender: Any

Candidate Nationality: Any Candidate

Preferred Location: Any

Job Type: Full-time

Role Context

The Service Contract Executive will manage the complete administrative lifecycle of automotive service contracts. This includes contract creation, maintenance, pricing updates, transfers, terminations, reinstatements, refund payouts, and ongoing support for branch teams. Accuracy is essential because contract data, parts pricing, service costs, and margin calculations directly affect customer commitments and business revenue. The successful candidate will work closely with Aftersales, Finance, Fleet, Pricing, and Branch Operations teams to maintain reliable data and prevent revenue leakage.

Key Responsibilities

• Service Contract Creation and Maintenance
• Create service contracts for new BYD vehicle models and aftersales programs.
• Review and update existing service contracts when vehicle, pricing, or business requirements change.
• Configure appropriate service schedules, parts requirements, labour costs, and contract conditions.
• Maintain complete and accurate contract records throughout the service contract lifecycle.
• Create and administer service contract arrangements for corporate and fleet customers.
• Verify that contract information aligns with approved commercial and operational requirements.
• Ensure contract changes are supported by the appropriate records and approvals.
• Maintain consistency across service contract templates, pricing structures, and system data.

SAP IS-AUTO Administration

• Create, maintain, and update service contract information in SAP IS-AUTO.
• Verify the accuracy and completeness of vehicle, customer, pricing, and contract data.
• Investigate system discrepancies and coordinate timely corrections.
• Process service contract transfers between eligible vehicles or customers.
• Complete contract terminations and reinstatements according to approved procedures.
• Process refund payout requests accurately and maintain the required supporting documentation.
• Monitor data quality and resolve incomplete, duplicated, or inconsistent contract records.
• Support branches with SAP-related contract enquiries and transaction requirements.
• Follow internal controls governing system access, approvals, and data processing.

Pricing and Cost Management

• Maintain service contract parts pricing and associated cost structures.
• Review retail selling price and net selling price information.
• Calculate gross margins and assess the financial impact of proposed pricing.
• Support the preparation of commercially viable service contract prices.
• Update pricing when parts costs, labour rates, service intervals, or program requirements change.
• Assist with corporate pricing requests and specialised fleet contract proposals.
• Review pricing data for accuracy before contracts are released or updated.
• Identify pricing inconsistencies that could affect profitability or customer commitments.
• Contribute to pricing initiatives supporting new products and business programs.
• Work with Finance and Pricing teams to validate assumptions, costs, and margins.

Contract Requests and Branch Support

• Respond to contract-related enquiries from branches accurately and within agreed time frames.
• Guide branch employees on contract processes, eligibility, pricing, and required documentation.
• Review submitted requests before processing transfers, cancellations, reinstatements, or refunds.
• Coordinate with relevant departments when requests require additional clarification or approval.
• Maintain professional communication with branches and provide clear status updates.
• Help resolve contract issues that could delay customer service or vehicle delivery.
• Support consistent service contract practices across participating branch locations.
• Escalate complex or high-risk cases to the appropriate stakeholder.

Reporting and Business Insights

• Generate regular and ad-hoc reports covering contracts, pricing, costs, margins, and operational performance.
• Analyse contract data to identify trends, discrepancies, and improvement opportunities.
• Prepare reliable information to support management decision-making.
• Use Microsoft Excel to organise, validate, reconcile, and analyse high volumes of data.
• Use business intelligence tools to create reports and communicate relevant findings.
• Monitor contract activities that could contribute to revenue leakage.
• Highlight unusual transactions, pricing gaps, or data-quality concerns.
• Support audits and internal reviews by providing complete contract records and reports.
• Recommend practical improvements to contract administration and reporting processes.

Cross-Functional Coordination

• Work closely with BYD Aftersales teams on service contract requirements.
• Coordinate with Finance regarding refunds, financial controls, costs, and margin calculations.
• Support Fleet teams with corporate service contract creation and administration.
• Collaborate with Pricing teams on new programs and commercial requests.
• Communicate with Branch Operations to resolve contract and system-related matters.
• Support the introduction of service contracts for new vehicle models.
• Maintain effective stakeholder relationships across the automotive business.
• Contribute to process improvements that strengthen accuracy, efficiency, and customer retention.

Ideal Profile

Bachelor 's degree or diploma in business administration, automotive studies, finance, accounting, or a related field.

Automotive qualification or relevant industry experience is preferred.

Minimum three years of experience in service contracts, pricing, aftersales administration, or a comparable role.

Previous experience managing service contracts is mandatory.

Service contract pricing or pricing analyst experience is mandatory.

Automotive aftersales experience is mandatory.

Advanced working knowledge of SAP IS-AUTO is mandatory.

Advanced proficiency in Microsoft Excel.

Strong working knowledge of Microsoft PowerPoint and other Office applications.

Experience using business intelligence and reporting systems.

Understanding of retail selling price and net selling price calculations.

Knowledge of gross margin calculations and automotive pricing structures.

Working understanding of accounting, finance, and data-processing principles.

Ability to create and maintain accurate contract and pricing records.

Strong numerical, analytical, and reporting capabilities.

Excellent attention to detail when working with high volumes of data.

Ability to identify inconsistencies and resolve complex contract issues.

Strong organisational and time-management capabilities.

Ability to manage multiple priorities and meet demanding deadlines.

Clear written and verbal communication skills.

Effective stakeholder management and cross-functional coordination abilities.

Customer-focused approach to branch and contract support.

Commercial awareness with a commitment to protecting business revenue.

Collaborative and team-oriented working style.

Ability to remain accurate and productive under pressure.

Skills Set

• Automotive service contracts
• Service contract administration
• BYD aftersales operations
• SAP IS-AUTO
• Contract pricing
• Parts pricing
• Cost structure maintenance
• Retail selling price
• Net selling price
• Gross margin calculations
• Fleet service contracts
• Contract transfers
• Contract terminations
• Contract reinstatements
• Refund payouts
• Revenue leakage prevention
• Microsoft Excel
• Microsoft PowerPoint
• Business intelligence tools
• Data analysis
• Financial reporting
• Pricing analysis
• Branch support
• Stakeholder management
• Automotive aftersales
• Data accuracy

Why Join Us

• Build specialised experience within BYD automotive aftersales operations.
• Support one of the fastest-growing electric mobility brands in the region.
• Gain practical exposure to service contract creation, pricing, profitability, and SAP administration.
• Collaborate with experienced Aftersales, Finance, Fleet, Pricing, and Branch Operations teams.
• Contribute to customer retention, operational accuracy, and revenue protection.
• Participate in pricing initiatives and new automotive business programs.
• Strengthen analytical, reporting, commercial, and stakeholder-management capabilities.
• Access professional learning and career-development opportunities within Al-Futtaim Automotive.
• Explore longer-term opportunities across automotive, mobility, retail, finance, and related group operations.
• Join a workplace guided by respect, excellence, collaboration, and integrity.

About the Company

Al-Futtaim Automotive is a major division of Al-Futtaim, a diversified regional organisation headquartered in Dubai, United Arab Emirates. Its automotive activities include vehicle distribution, manufacturing, leasing, aftersales services, fleet solutions, and integrated mobility operations across markets in the Middle East, Asia, and Africa. The division represents internationally recognised automotive brands and continues to expand its electric mobility portfolio through BYD. Its teams combine regional expertise, modern technology, accurate commercial processes, and customer-focused service programs to deliver dependable vehicle ownership experiences. Al-Futtaim employs more than 35000 people across over 20 countries and operates through automotive, financial services, real estate, retail, and healthcare divisions. The organisation works with more than 200 established global brands and offers career-development opportunities across its diverse regional businesses.