Service Contract Controller: Profitability & Analytics

Al Futtaim Technologies LLC; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

Al Futtaim Technologies LLC in United Arab Emirates seeks a Service Contract Controller to ensure profitability and manage data-driven reports for service contracts in the Bus Division of FAMCO. The role involves coordinating with customers, workshop teams, and senior management to maintain customer satisfaction and timely reporting.

The candidate will collate ERP data, alert management to profitability exceptions, and produce reports for Principals, while ensuring compliance with company

Qualifications

• Minimum 3 years in service contracts management within an automotive dealership.
• Proficiency in MS Office and sound technical knowledge of service contracts.
• Valid UAE driver's license and effective communication in English, with Arabic as an advantage.

Responsibilities

• Collate information from the ERP system and other sources related to Service Contracts and generate timely reports.
• Alert the workshop manager and higher management about exceptions that may affect the profitability of service contracts.
• Present reports related to service contracts to higher management within specified timelines.
• Prepare and share relevant reports with Principals related to Service Contracts within specified timelines.
• Maintain contact with Service Contract Customers for technical and commercial matters, ensuring positive customer feedback.
• Coordinate with the workshop and sales teams to ensure service contract objectives are met.
• Monitor and analyze service contract profitability, providing insights and recommendations for improvement.
• Ensure compliance with organizational policies regarding service contract management.

Skills

Analytical thinking

Planning

Customer focus

English communication

Education

Mechanical/Automotive diploma or Bachelor's

Tools

MS Office

Job description

Al Futtaim Technologies LLC in United Arab Emirates seeks a Service Contract Controller to ensure profitability and manage data-driven reports for service contracts in the Bus Division of FAMCO. The role involves coordinating with customers, workshop teams, and senior management to maintain customer satisfaction and timely reporting.

The candidate will collate ERP data, alert management to profitability exceptions, and produce reports for Principals, while ensuring compliance with company