Automotive Service Contract Controller: Profitability

Robinson & Co (Singapore) Pte Ltd; Dubai; In loco; AED 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Al-Futtaim Automotive | FAMCO in Dubai seeks a Service Contract Controller for the Bus Division. The role focuses on profitability of service contracts through data collation, timely reporting, and effective communication with customers, workshop teams, and senior management.

You will generate reports from ERP and other sources, alert management to exceptions, and ensure on-time delivery of analyses. The position requires a technical mindset, attention to detail, and strong English skills;

Competenze

• Strong analytical and problem-solving skills.
• Excellent planning and organizational abilities.
• Customer-focused, adaptable in dynamic environments.
• Proficient in MS Office; strong written and verbal English.

Mansioni

• Collate information from ERP and other sources related to Service Contracts and generate timely reports.
• Alert workshop manager and higher management about profitability exceptions.
• Present reports to higher management within specified timelines.
• Prepare and share relevant reports with Principals related to Service Contracts within specified timelines.
• Maintain contact with Service Contract Customers for technical and commercial matters, ensuring positive customer feedback.
• Coordinate with the workshop and sales teams to ensure service contract objectives are met.
• Monitor and analyze service contract profitability, providing insights and recommendations for improvement.
• Ensure compliance with organizational policies regarding service contract management.

Conoscenze

Analytical thinking

Planning skills

Customer focus

English + Arabic

Formazione

Diploma in Mechanical/Automotive or Bachelor's degree

Descrizione del lavoro

Al-Futtaim Automotive | FAMCO in Dubai seeks a Service Contract Controller for the Bus Division. The role focuses on profitability of service contracts through data collation, timely reporting, and effective communication with customers, workshop teams, and senior management.

You will generate reports from ERP and other sources, alert management to exceptions, and ensure on-time delivery of analyses. The position requires a technical mindset, attention to detail, and strong English skills;