Emiratization | Service Contracts Executive | Al-Futtaim Automotive | FAMCO | Dubai

Al-Futtaim; Dubai; Sur place; AED 90 000 - 130 000; Plein temps

Résumé du poste

The Service Contract Controller at Al-Futtaim’s FAMCO Bus Division is responsible for ensuring the profitability of service contracts through data collation, analysis and timely reporting. You will communicate with customers, workshop teams and senior management to maintain high customer satisfaction and operational success.

Key duties include alerting on profitability exceptions, coordinating with workshop and sales, and delivering accurate reports to principals and management within deadlines.

Qualifications

• Diploma in Mechanical/Automotive or Bachelor’s degree.
• Minimum 3 years of service contracts management experience in automotive dealership.
• Proficiency in MS Office; sound knowledge of service contracts.
• Valid UAE driver’s license; strong English; Arabic an advantage.

Responsabilités

• Collate data from ERP and other sources for service contracts and generate reports.
• Alert workshop and senior management to profitability exceptions.
• Present service contract reports to management within specified timelines.
• Prepare and share reports with Principals related to service contracts on time.
• Maintain contact with service contract customers for technical and commercial matters.
• Coordinate with workshop and sales teams to meet service contract objectives.
• Monitor profitability of service contracts and provide improvement insights.
• Ensure compliance with organizational policies on service contract management.

Connaissances

Analytical thinking

Planning

Organizational skills

Customer focus

English communication

Formation

Diploma in Mechanical/Automotive

Bachelor’s degree

Outils

MS Office

Description du poste

The Service Contract Controller is responsible for ensuring the profitability of service contracts within the Bus Division of FAMCO. This role requires the collation and analysis of data, generation of reports, and communication with various stakeholders, including customers, the workshop team, and senior management. The Controller must maintain customer satisfaction through efficient technical and commercial interactions while ensuring all reports are presented accurately and on time. The role is critical in managing service contracts, preventing potential penalties from delayed repairs, and thus significantly impacts the business's financial and operational success.

Overview Of The Role:

The Service Contract Controller is responsible for ensuring the profitability of service contracts within the Bus Division of FAMCO. This role requires the collation and analysis of data, generation of reports, and communication with various stakeholders, including customers, the workshop team, and senior management. The Controller must maintain customer satisfaction through efficient technical and commercial interactions while ensuring all reports are presented accurately and on time. The role is critical in managing service contracts, preventing potential penalties from delayed repairs, and thus significantly impacts the business's financial and operational success.

What You Will Do:

General

• Collate information from the ERP system and other sources related to Service Contracts and generate timely reports.
• Alert the workshop manager and higher management about exceptions that may affect the profitability of service contracts.
• Present reports related to service contracts to higher management within specified timelines.
• Prepare and share relevant reports with Principals related to Service Contracts within specified timelines.
• Maintain contact with Service Contract Customers for technical and commercial matters, ensuring positive customer feedback.
• Coordinate with the workshop and sales teams to ensure service contract objectives are met.
• Monitor and analyze service contract profitability, providing insights and recommendations for improvement.
• Ensure compliance with organizational policies regarding service contract management.

Required Skills To Be Successful:

• Excellent analytical thinking and problem-solving skills.
• Strong planning and organizational abilities.
• Customer-focused mindset with adaptability in dynamic environments.
• Effective communication and interpersonal skills in English, Arabic is a plus.

What Qualifies You For The Role:

• Diploma in Mechanical/Automotive or a Bachelor’s degree.
• Minimum 3 years of experience in service contracts management within a reputable automotive dealership.
• Proficiency in using MS Office and sound technical knowledge of service contracts.
• Valid UAE driver’s license and effective communication skills in English, with Arabic as an advantage.