Call Center Agent

Ali & Sons Holding LLC; Sharjah; On-site; AED 36,000 - 60,000; Full time

Job summary

Ali & Sons Holding LLC is seeking a Call Center Agent to join its customer service team in the UAE. The role focuses on handling inquiries, providing accurate information about products and services, and delivering high-quality aftersales support.

You will manage customer records, resolve issues, and participate in outbound feedback and campaigns to help achieve department goals. The ideal candidate has at least 2 years of experience in call center or customer service, a diploma or bachelor’s

Qualifications

• Minimum 2 years of relevant experience in a Call Center, Customer Service, Contact Center, Automotive, or similar role.
• Diploma or Bachelor’s degree in any discipline.
• Fluency in English is essential.
• Certification or relevant customer service training is preferred.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Ability to handle customer complaints professionally and calmly.
• Good attention to detail and accuracy in handling customer information.

Responsibilities

• Handle customer inquiries and provide accurate information regarding products, services, and aftersales support.
• Provide end-to-end assistance to customers by understanding their concerns and ensuring appropriate resolution.
• Answer incoming calls, collect and verify customer information, and maintain accurate customer records.
• Assess customer requirements and determine the appropriate action or service based on established procedures.
• Handle dissatisfied customers professionally, providing patient assistance and escalating concerns to the relevant team when required.
• Follow up on customer complaints with the relevant teams and ensure timely updates and resolution.
• Conduct outbound calls for customer feedback, campaigns, follow-ups, and other business requirements.
• Support the achievement of departmental and organizational objectives through excellent customer service.

Skills

Call center experience

Customer service

Communication skills

English fluency

Education

Diploma or Bachelor’s degree

Job description

We are Hiring: Call Center Agent

If you enjoy communicating with customers, resolving concerns, and delivering excellent service, this is an opportunity to play an important role in strengthening customer satisfaction and supporting the overall aftersales experience.

Key Responsibilities

• Handle customer inquiries and provide accurate information regarding products, services, and aftersales support.
• Provide end-to-end assistance to customers by understanding their concerns and ensuring appropriate resolution.
• Answer incoming calls, collect and verify customer information, and maintain accurate customer records.
• Assess customer requirements and determine the appropriate action or service based on established procedures.
• Handle dissatisfied customers professionally, providing patient assistance and escalating concerns to the relevant team when required.
• Follow up on customer complaints with the relevant teams and ensure timely updates and resolution.
• Conduct outbound calls for customer feedback, campaigns, follow-ups, and other business requirements.
• Support the achievement of departmental and organizational objectives through excellent customer service.

Qualifications & Experience

• Minimum 2 years of relevant experience in a Call Center, Customer Service, Contact Center, Automotive, or similar role.
• Diploma or Bachelor’s degree in any discipline.
• Fluency in English is essential
• Certification or relevant customer service training is preferred.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Ability to handle customer complaints professionally and calmly.
• Good attention to detail and accuracy in handling customer information.
• Ability to manage multiple tasks and work effectively in a fast-paced environment.

Why Join Us?

At Ali & Sons, you will have the opportunity to build your career within a leading automotive organization and contribute directly to delivering an exceptional customer experience.