Call Center Agent

Ali & Sons Holding LLC; Sharjah Emirate; On-site; AED 60,000 - 95,000; Full time

Job summary

Ali & Sons Holding LLC is seeking a dedicated customer service professional to support aftersales and drive customer satisfaction. The role centers on handling inquiries, resolving concerns, and delivering high-quality service to automotive clients.

You will manage calls, verify data, and follow established procedures to ensure accurate information and timely resolutions. The position emphasizes strong communication and problem-solving in a fast-paced environment.

Qualifications

• Fluency in English is essential.
• Excellent verbal and written communication skills.
• Minimum 2 years of relevant experience in a Call Center, Customer Service, Contact Center, Automotive, or similar role.

Responsibilities

• Handle customer inquiries and provide accurate information regarding products, services, and aftersales support.
• Provide end-to-end assistance to customers by understanding their concerns and ensuring appropriate resolution.
• Answer incoming calls, collect and verify customer information, and maintain accurate customer records.
• Assess customer requirements and determine the appropriate action or service based on established procedures.
• Handle dissatisfied customers professionally, providing patient assistance and escalating concerns to the relevant team when required.
• Follow up on customer complaints with the relevant teams and ensure timely updates and resolution.
• Conduct outbound calls for customer feedback, campaigns, follow-ups, and other business requirements.
• Support the achievement of departmental and organizational objectives through excellent customer service.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Multitasking

Education

Diploma or Bachelor’s degree in any discipline

Job description

If you enjoy communicating with customers, resolving concerns, and delivering excellent service, this is an opportunity to play an important role in strengthening customer satisfaction and supporting the overall aftersales experience.

Key Responsibilities

• Handle customer inquiries and provide accurate information regarding products, services, and aftersales support.
• Provide end-to-end assistance to customers by understanding their concerns and ensuring appropriate resolution.
• Answer incoming calls, collect and verify customer information, and maintain accurate customer records.
• Assess customer requirements and determine the appropriate action or service based on established procedures.
• Handle dissatisfied customers professionally, providing patient assistance and escalating concerns to the relevant team when required.
• Follow up on customer complaints with the relevant teams and ensure timely updates and resolution.
• Conduct outbound calls for customer feedback, campaigns, follow-ups, and other business requirements.
• Support the achievement of departmental and organizational objectives through excellent customer service.

Qualifications & Experience

• Minimum 2 years of relevant experience in a Call Center, Customer Service, Contact Center, Automotive, or similar role.
• Diploma or Bachelor’s degree in any discipline.
• Fluency in English is essential
• Certification or relevant customer service training is preferred.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Ability to handle customer complaints professionally and calmly.
• Good attention to detail and accuracy in handling customer information.
• Ability to manage multiple tasks and work effectively in a fast-paced environment.

Why Join Us?

At Ali & Sons, you will have the opportunity to build your career within a leading automotive organization and contribute directly to delivering an exceptional customer experience.