Service Ambassador

Theme Blog Studio; Dubai; On-site; AED 56,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

Learning & development programs

Healthcare benefits

Inclusive environment

Job summary

Emirates Islamic invites applications for a Service Ambassador to welcome customers, manage branch traffic, and guide them through self-service and digital channels. You will identify needs and direct them to the right specialist while supporting onboarding and service requests.

Ideal candidates have 1-2 years in customer service with strong communication skills; UAE National preferred. Join a team delivering excellent customer experiences and adherence to banking standards.

Qualifications

• High School Diploma or Bachelor's Degree preferred.
• 1-2 years of customer service, hospitality, retail, or banking experience.
• Strong communication and interpersonal skills.

Responsibilities

• Greet and assist customers in a professional and friendly manner.
• Manage customer flow and reduce waiting times within the branch.
• Guide customers on self-service and digital banking channels.
• Identify customer needs and direct them to the appropriate branch representative.
• Support customer onboarding and basic service requests.
• Promote Emirates Islamic products, services, and digital solutions.
• Ensure excellent customer experience and maintain service quality standards.
• Adhere to bank policies, procedures, and compliance requirements.

Skills

Customer Service Excellence

Communication & Relationship Building

Problem Solving

Sales Awareness

Digital Banking Knowledge

Teamwork & Collaboration

Education

Bachelor's degree preferred

High School Diploma

Job description

JOB DESCRIPTION

As a Service Ambassador, you will be the first point of contact for customers visiting the branch, ensuring a seamless banking experience by welcoming customers, managing branch traffic, supporting digital adoption, and directing customers to the appropriate services.

Key Responsibilities

Greet and assist customers in a professional and friendly manner. Manage customer flow and reduce waiting times within the branch. Guide customers on self-service and digital banking channels. Identify customer needs and direct them to the appropriate branch representative. Support customer onboarding and basic service requests. Promote Emirates Islamic products, services, and digital solutions. Ensure excellent customer experience and maintain service quality standards. Adhere to bank policies, procedures, and compliance requirements.

Qualifications & Experience

High School Diploma or Bachelor's Degree preferred. 1-2 years of customer service, hospitality, retail, or banking experience. Strong communication and interpersonal skills. Customer-focused with a positive and professional attitude. UAE National preferred.

Skills

Customer Service Excellence Communication & Relationship Building Problem Solving Sales Awareness Digital Banking Knowledge Teamwork & Collaboration

What We Offer

• Competitive salary and benefits.
• Career development opportunities.
• Learning & development programs.
• Healthcare and employee banking benefits.
• Inclusive and collaborative work environment.

Responsibilities

Communication Contact customers who have overdue accounts to negotiate payment arrangements and/or facilitate payment processing work with customers to identify the root cause of payment delinquency and develop strategies to prevent future delinquency keep accurate and up-to-date records of customer interactions and payment arrangements follow-up with customers as necessary to ensure that payment arrangements are being adhered to elevate issues to appropriate parties when necessary p ovide excellent customer service to all customers