Customer Experience Ambassador - Digital Banking

Emirates Islamic

Sharjah

On-site

AED 39,000 - 56,000

Full time

14 days+

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Benefits offered by this job

Competitive salary and benefits

Career development opportunities

Learning & development programs

Healthcare and employee banking

Job summary

Emirates Islamic is seeking a Service Ambassador to welcome customers, manage branch traffic, and guide them to the right services. The role focuses on delivering a seamless banking experience, supporting onboarding, and promoting digital solutions.

The ideal candidate has 1–2 years of customer service or banking experience, strong communication, and a customer-centric attitude. UAE National preferred, with opportunities for development and benefits.

Qualifications

Strong communication and interpersonal skills.
Customer-focused with a positive and professional attitude.
Experience in customer service, hospitality, retail, or banking.
UAE National preferred.
Basic knowledge of digital banking channels.

Responsibilities

Greet and assist customers in a professional and friendly manner.
Manage customer flow and reduce waiting times within the branch.
Guide customers on self-service and digital banking channels.
Identify customer needs and direct them to the appropriate branch representative.
Support customer onboarding and basic service requests.
Promote Emirates Islamic products, services, and digital solutions.
Ensure excellent customer experience and maintain service quality standards.
Adhere to bank policies, procedures, and compliance requirements.