Service Advisor Supervisor

Global; Emirados Árabes Unidos; Presencial; AED 180 000 - 240 000; Tempo integral

Resumo da oferta

Global in Dubai, UAE, is seeking an experienced Service Advisor Supervisor to lead our Service Advisor team within Aftersales. You will drive customer satisfaction, support team development, and ensure compliance with dealership processes and manufacturer standards.

Join a leading automotive group and play a key role in delivering outstanding service, coaching Advisors, and coordinating with Workshop, CRM, and Call Centre for a seamless customer experience.

Qualificações

• Bachelor's Degree or Diploma in a relevant discipline.
• Minimum 5 years in automotive aftersales.
• Experience supervising Service Advisors.
• Valid UAE Driving Licence.
• Fluency in English; Arabic an advantage.

Responsabilidades

• Lead and supervise the Service Advisor team to ensure efficient customer handling.
• Review job cards and service docs for accuracy and standards.
• Ensure vehicle inspections, approvals and repair estimates are documented.
• Coordinate with Workshop, CRM, and Call Centre for seamless experience.
• Conduct quality checks on job cards, billing, labor, and parts.
• Monitor repeat repair cases and drive corrective actions with technical teams.
• Coach, mentor and develop Service Advisors with regular feedback.
• Support Service & Workshop Manager in process improvements.

Conhecimentos

Leadership

Customer service

Coaching

Communication

Formação académica

Bachelor's or Diploma in a relevant field

Descrição da oferta de emprego

We're Hiring: Service Advisor Supervisor

Location: Dubai, UAE

We are looking for an experienced and customer-focused Service Advisor Supervisor to lead our Service Advisor team within the Aftersales department.

You will play a key role in improving customer satisfaction, supporting team development, and ensuring compliance with dealership processes and manufacturer standards.

Key Responsibilities

• Lead and supervise the daily activities of the Service Advisor team to ensure efficient customer handling and workflow.
• Review job cards and service documentation to ensure accuracy, quality, and compliance with dealership standards.
• Ensure vehicle inspections, customer approvals, and repair estimates are properly documented and communicated.
• Coordinate effectively with the Workshop, CRM, and Call Centre teams to deliver a seamless customer experience.
• Conduct quality checks on completed job cards, billing accuracy, labor allocation, and parts utilization.
• Monitor repeat repair cases and work closely with technical teams to implement corrective actions.
• Coach, mentor, and develop Service Advisors through regular feedback, training, and performance management.
• Support the Service & Workshop Manager in driving continuous process improvements and operational excellence.

Qualifications & Experience

• Bachelor's Degree or Diploma in a relevant discipline.
• Minimum 5 years of experience in a similar automotive aftersales role.
• Previous experience supervising or leading a team of Service Advisors.
• Valid UAE Driving License is mandatory.
• Fluency in English is required, Arabic is an advantage.

Why Join Us?

• Join one of the UAE's leading automotive groups.
• Work in a collaborative, customer-focused environment.

If you are passionate about delivering outstanding customer experiences and leading high-performing teams, we'd love to hear from you.