Service Advisor

Ali & Sons Holding LLC; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

Ali & Sons Holding LLC is seeking a Service Advisor to join a premium automotive service operation across multiple locations in the UAE. You will manage customer interactions, write up job cards, and coordinate with the workshop team to deliver high-quality service.

The role requires a Mechanical Engineering degree, 4+ years of relevant experience, and fluency in Arabic and English. Strong communication and organizational skills are essential for success in this customer-facing position.

Qualifications

• Bachelor’s degree in Mechanical Engineering.
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Responsibilities

• Accurately write up job cards with customer and vehicle details.
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• Coordinate with Foreman to assess work and prepare job cards.
• Obtain customer signatures and approvals before execution.
• Evaluate warranty coverage versus customer-paid repairs.
• Secure prior repair approval from customers when required.
• Review customer service history for recurring concerns.
• Advise customers on services and vehicle performance.
• Coordinate with After Sales to resolve complaints.
• Maintain professional communication with customers throughout service.
• Perform additional duties as assigned by supervisor or manager.

Skills

Bilingual Arabic/English

Customer service

Communication

Vehicle systems

Multitasking

Coordination

Organization

Attention to detail

Computer literacy

Education

Bachelor’s Degree in Mechanical Engineering

Job description

Service Advisor– Multiple Locations Across the UAE

Be part of a reputable and well-established automotive organization in the UAE, offering the opportunity to work with premium brands and advanced service operations. You will join a supportive team environment that encourages professional growth, while enjoying competitive compensation and benefits, along with long-term career development within a stable organization.

Key Responsibilities

• Perform accurate write-up of job cards, including customer information, vehicle details, date, and description of customer concerns.
• Coordinate with the Foreman to assess required work and prepare job cards accordingly.
• Obtain customer signatures and approvals on job cards prior to execution.
• Conduct preliminary evaluation of warranty coverage versus customer-paid repairs.
• Secure prior repair approval from customers whenever required.
• Review customer service history to identify recurring or previously reported concerns.
• Advise customers on required services and overall vehicle performance.
• Coordinate with Customer Relations Representatives (After Sales) to resolve customer complaints effectively.
• Ensure professional communication and follow-up with customers throughout the service process.
• Perform additional duties as assigned by the Reception Supervisor or Service Manager.

Qualifications & Experience (Requirements)

• Bachelor’s Degree in Mechanical Engineering
• Minimum of 4 years of experience in a similar Service Advisor role within the automotive industry
• Fluency in both Arabic and English (spoken and written)
• Computer literate with the ability to use service systems and basic office applications
• Strong customer service and communication skills
• Technical understanding of vehicle systems and repairs
• Ability to multitask and work under pressure
• Strong coordination and organizational skills
• Attention to detail and documentation accuracy

Why Join Us?

This role is perfect for someone who thrives in a customer-facing environment and enjoys helping people get the most out of their vehicle service experience. Join a team that values excellence, communication, and teamwork to drive customer satisfaction and workshop success.