Service Advisor (UAE National)

Al Tayer Group; Sharjah; On-site; AED 60,000 - 90,000; Full time

Job summary

Al Tayer Group in the United Arab Emirates seeks an experienced Service Advisor to provide professional service to customers by accurately recording and organizing repair and maintenance jobs. You will guide customers through assessments, communicate costs, and prepare clear work instructions for technicians.

Responsibilities include delivering vehicles with courtesy, upselling service packages, keeping customers informed of progress, and building lasting relationships to sustain aftersales

Qualifications

• Vocational qualification in automotive trade or Diploma in Automobile Engineering.
• Graduate with relevant automotive education may apply.

Responsibilities

• Receive and greet customers and discuss service needs.
• Explain service costs and prepare clear work instructions for technicians.
• Inspect finished work to ensure quality and customer satisfaction.
• Keep customers updated on progress and delivery.
• Upsell accessories and service packages.
• Maintain relationship with customers for repeat business.
• Follow up on WIP and delivery timelines.

Skills

Customer service

Communication

Sales upselling

Time management

Education

Diploma in Automobile Engineering

Vocational qualification in automotive trade

Job description

To provide professional service to the customers, in terms of accurately recording and organizing quality repair and maintenance services so as to enhance customer retention and after sales revenue giving professional advise to customers on current and future maintenance needs

Functional Roles and Responsibilities

• Receive and greet customers, discuss servicing/ repair needs, guide them on assessment & repair of problems/ faults and service requirements based on manufacturer recommendation and when agreed to record the requirement correctly on job card to avoid any ambiguity effecting the quality of repair.
• Explain to the customer contents of the job, its value and cost involved. After obtaining confirmation prepare clear and unambiguous work instruction for the technician to carry out the job and keep in constant touch to ensure that work is progressing in proper manner.
• Organize inspection upon completion of the job to ensure the quality of the job meets the prescribed standard and to satisfy the customer that the job has been carried out as desired.
• Deliver the vehicle in most courteous manner once the job has been completed to the entire satisfaction of the customer and authorities of the workshop so as to ensure continuity of business.
• Establish healthy and profitable relationship by proactively communicating and following up with the existing as well as prospective customer on performance of their cars and if they require any service attention so as to consolidate and enhance the customer base.
• Keep the customers constantly posted on the status of the back order parts, their actual date and time of arrival to assure customer of the company’s genuine interest in sorting out his problem so as retain customer’s confidence.
• Keep customers periodically informed about the work progress and deliver vehicles after collecting the repair charges / LPO/ IPO.
• Up sell new accessories, service packages, additional service and participate actively in service campaign.
• Upgrade product knowledge through web based training and class room training.
• Establish cordial relation with customers and workshop staff.
• Follow up on Work In Progress (WIP) targeting closer in 30 days.
• Follow-up with customers on long pending vehicles for taking delivery.

Qualifications

Education/Certification and Continued Education

• Vocational qualification in automotive trade or
• Diploma in Automobile Engineering or graduate

Years of Experience

• 2 -5 years experience in automotive trade