Service Advisor

Al Ghurair Investment LLC; Dubai, Abu Dhabi, Sharjah; On-site; AED 67,000 - 134,000; Full time

Job summary

Al Ghurair Investment LLC in Dubai seeks a Mechanical Service Advisor to support the service department, liaising with customers and technicians to ensure timely repairs and accurate documentation.

The role emphasizes exceptional customer service, clear communication of maintenance plans, and efficient signaling of costs and timelines to promote repeat business and customer satisfaction.

Qualifications

• Diploma or degree in Automobile or Mechanical Engineering.
• Technical background, knowledge of new technology in the auto industry.
• 3 to 5 years of experience as a Mechanical Service Advisor in the Automobile Industry.

Responsibilities

• Act as Brand ambassador and liaison between customers and the service department, ensuring clear communication.
• Greet customers warmly, address issues promptly, and maintain effective communication throughout the service process.
• Schedule customer appointments and explain maintenance benefits, obtain approval for estimates and repairs.
• Fill the T Card with job details, estimates, and delivery timelines, coordinating with stores and control room.
• Manage customer complaints, provide updates, and maintain accurate service history and data.
• Collaborate with Parts advisor to ensure availability of spare parts and timely service delivery.

Skills

Customer service

Communication

Liaison with service dept

Brand ambassador

Education

Diploma or Degree in Automobile or Mechanical Engineering

Job description

Strategic

To maximize revenue by effectively promoting and providing honest recommendation on additional services or products highlighting their unique features and the advantages offered to our service center customers This also helps boost revenue for the service department and enhances overall business profitability Serves as a liaison between customers and the service department and act as a brand ambassador Efficiently relaying vehicle issues and repair time frames to customers and conveying customer concerns to the service department Demonstrates exceptional customer service abilities and a keen emphasis optimizing post-sale revenue by emphasizing supplementary services and client retention to improve the overall customer experience

Meeting and greeting customers

Serves as nbsp initial point of contact for customers when they arrive at the service department nbsp Offers nbsp a warm welcome for customers promptly address any issues they may have and maintain clear and effective communication throughout the service process Emphasizes the importance of providing exceptional customer service offering personalized recommendations and fostering strong customer relationships to ensure customer loyalty and retention

Schedule customer appointments

Schedule customer appointments manage service department s schedule efficiently to ensure that all customers are serviced in a timely manner Suggests necessary maintenance and part replacement explains the benefits of the proposed services responds to client inquiries decides on estimation discount advises customer on make model to spend where viable and repair and service estimates Inform the customer about the tasks that need to be completed and ensure their approval before proceeding with the vehicle testing Clearly state the total cost in the quotes nbsp and get customers buy in nbsp before moving forward with the repair process

Operational

Fill the T Card

Fill the T Card with all details of Jobs to be carried out with the repairing estimate and fix delivery date by considering the availability of spare parts in the Stores and Manpower in the Control Room respectively Ensure all the repairs are carried out as per Job Card before committed delivery time Intimating and taking prior approval from the customer for any repair not discussed earlier Streamlining communication between customers and technicians Having a streamlined and effective communication process between customers and technicians Ensures that customer concerns and service requests are properly conveyed and that information about repairs and service updates is promptly shared with customers Work closely with the Parts advisor to ensure the availability of necessary spare parts and efficiently coordinate the work to streamline the process resulting in accurate timelines for servicing and repair

People Management

Managing customer complaints

Managing customer complaints escalation feedback and updates customer data ensuring correct information and service history is maintained Diploma or Degree in Automobile or Mechanical Engineering.Technical background, Knowledge in new technology3 to 5 years of experience as a Mechanical Service Advisor in Automobile Industry