Senior Service Advisor

Al Tayer Group; Abu Dhabi; On-site; AED 134,000 - 201,000; Full time

Job summary

Al Tayer Group is seeking a skilled Service Advisor to provide professional service by accurately recording and organizing repair and maintenance tasks, advising customers on maintenance needs, and ensuring customer satisfaction.

The role involves documenting faults, explaining costs, preparing clear work instructions for technicians, and delivering vehicles with courtesy. A solid background in automotive trades and strong communication are essential.

Qualifications

• Must have hands-on PC literacy and basic software familiarity.
• Excellent communication and interpersonal skills; ability to sell and explain services.
• Punctuality and respect for time are essential in a service-driven environment.

Responsibilities

• Record faults and service requirements based on manufacturer recommendations.
• Explain job contents, value and costs to customers and create clear work instructions.
• Ensure inspection upon completion meets standards and customer expectations.
• Deliver vehicles courteously and maintain customer confidence.
• Proactively communicate with customers about performance and future service needs.
• Keep customers posted on back-ordered parts and delivery timelines.
• Update on work progress and collect charges as applicable.
• Upsell accessories and service packages and participate in campaigns.
• Upgrade knowledge through training and keep cordial relations with customers and staff.
• Follow up on WIP and long-pending deliveries.

Skills

PC Literate

Communication skills

Time management

Selling skills

Education

Vocational qualification in automotive trade

Diploma in Automobile Engineering or graduate

Job description

Job description

To provide professional service to the customers, in terms of accurately recording and organizing quality repair and maintenance services so as to enhance customer retention and after sales revenue giving professional advise to customers on current and future maintenance needs

Functional Roles and Responsibilities

• faults and service requirements based on manufacturer recommendation and when agreed to record the requirement correctly on job card to avoid any ambiguity effecting the quality of repair.
• Explain to the customer contents of the job, its value and cost involved. After obtaining confirmation prepare clear and unambiguous work instruction for the technician to carry out the job and keep in constant touch to ensure that work is progressing in proper manner.
• Organize inspection upon completion of the job to ensure the quality of the job meets the prescribed standard and to satisfy the customer that the job has been carried out as desired.
• Deliver the vehicle in most courteous manner once the job has been completed to the entire satisfaction of the customer and authorities of the workshop so as to ensure continuity of business.
• Establish healthy and profitable relationship by proactively communicating and following up with the existing as well as prospective customer on performance of their cars and if they require any service attention so as to consolidate and enhance the customer base.
• Keep the customers constantly posted on the status of the back order parts, their actual date and time of arrival to assure customer of the company’s genuine interest in sorting out his problem so as retain customer’s confidence.
• Keep customers periodically informed about the work progress and deliver vehicles after collecting the repair charges / LPO/ IPO.
• Up sell new accessories, service packages, additional service and participate actively in service campaign.
• Upgrade product knowledge through web based training and class room training.
• Establish cordial relation with customers and workshop staff.
• Follow up on Work In Progress (WIP) targeting closer in 30 days.
• Follow-up with customers on long pending vehicles for taking delivery.

Qualifications

Education/Certification and Continued Education

• Vocational qualification in automotive trade or
• Diploma in Automobile Engineering or graduate

Years of Experience

• 2 -5 years experience in automotive trade

Knowledge and Skills

• PC Literate
• Good communication/ interpersonal & selling skills.
• Punctual/ respect for time