Service Advisor

Careers at UAE; United Arab Emirates; On-site; AED 67,000 - 100,000; Full time

Job summary

Service Advisor position in UAE for Careers at UAE requires handling high-profile fleet customers, greeting clients, and accurately recording service needs. The role involves coordinating repairs, updating customer data, and ensuring timely delivery.

You will follow NSSW standards, confirm job requirements and costs with customers, arrange test drives, upsell service contracts, and close job cards promptly while maintaining strong customer relationships.

Qualifications

• Degree/3 year Diploma in Automobile/Mechanical Engineering.
• Customer handling & negotiation skills.
• 3 years practical experience with Dealers in similar positions.

Responsibilities

• Follow the NSSW standards in all customer touch points.
• Responsible to attend high profile & major fleet customers.
• Promptness in receiving/greeting customers, understand their needs.
• Proper inventory of customer’s vehicle and record customers’ requirements.
• Updating customer data base.
• Re-confirm the Job requirements/Repair details/cost involved/delivery time etc. and obtaining customer’s approval.
• To arrange test drive as required jointly with customer.
• Ensure legible and clear job advice and create job card.
• Follow-up the job progress.
• Provide feedback to customer for additional repairs, delayed delivery time and obtain approvals.
• Brief the customer on warranty coverage/Service contract coverage.
• Promoting Service Contracts/other service products (upselling).
• Ensure job cards are closed on time.
• Ensure car is cleaned and ready for delivery as per the promised date and set time.
• Notify customer in advance in case of delay.
• Receive customer, explain jobs carried out and charges, ensure payment and deliver the vehicle.
• Achieving financial/non-financial targets (Labour sales/CSI/RO Nos/Service campaign targets etc.).
• Develop and maintain long term relationship to enhance customer retention.
• Handle customer complaints on priority and bring it to the notice of the superiors.
• Attend customer queries promptly.
• Ensure the pending job cards to be closed within the time limit.

Skills

Customer handling

Negotiation skills

Education

Degree/3 year Diploma in Automobile/Mechanical Engineering

Job description

Service Advisor

Description

• Follow the NSSW standards in all customer touch points
• Responsible to attend high profile & major fleet customers.
• Promptness in receiving/greeting customers, understand their needs
• Proper inventory of customer’s vehicle and record customers’ requirements.
• Updating customer data base
• Re-confirm the Job requirements/Repair details/cost involved/delivery time etc. and obtaining customer’s approval.
• To arrange test drive as required jointly with customer
• Ensure legible and clear job advice and create job card
• Follow-up the job progress
• Provide feedback to customer for additional repairs, delayed delivery time and obtain approvals.
• Brief the customer on warranty coverage/Service contract coverage
• Promoting Service Contracts/other service products (upselling)
• Ensure job cards are closed on time
• Ensure car is cleaned and ready for delivery as per the promised date and set time.
• Notify customer in advance in case of delay
• Receive customer, explain jobs carried out and charges, ensure payment and deliver the vehicle
• Achieving financial/non-financial targets (Labour sales/CSI/RO Nos/Service campaign targets etc.)
• Develop and maintain long term relationship to enhance customer retention
• Handle customer complaints on priority and bring it to the notice of the superiors.
• Attend customer queries promptly
• Ensure the pending job cards to be closed within the time limit

Qualifications

• Degree/3 year Diploma in Automobile/Mechanical Engineering
• Customer handling & negotiation skills.
• 3 years practical experience with Dealers in similar positions.