Senior Service Advisor

مجموعة الطاير; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

مجموعة الطاير is seeking an automotive service advisor to accurately record and organize quality repair and maintenance work, helping to enhance customer retention and after-sales revenue while offering professional advice on current and future maintenance needs.

You will interact with customers to explain job contents and costs, prepare clear work instructions for technicians, and ensure work progresses properly, with timely delivery and follow-up.

Qualifications

• Vocational qualification in automotive trade.
• Diploma in Automobile Engineering or graduate.
• 2–5 years experience in automotive trade.

Responsibilities

• Record repair/service requirements based on manufacturer guidance and document on job card.
• Explain to the customer contents of the job, its value and cost involved; prepare clear work instructions for the technician.
• Organize inspection upon completion of the job to ensure quality and customer satisfaction.
• Deliver the vehicle courteously to ensure customer satisfaction and workshop authority sign-off.
• Establish profitable relationships by proactively communicating with existing and prospective customers on service needs.
• Keep customers informed about back-order parts and arrival dates to maintain trust.
• Keep customers updated on work progress and delivery after collecting payments.
• Upsell new accessories and service packages and participate in service campaigns.
• Upgrade product knowledge through training to maintain high service standards.
• Establish cordial relations with customers and workshop staff.
• Follow up on Work In Progress (WIP) targets and delivery timelines.

Skills

PC Literate

Good communication/interpersonal &

Punctual/ respect for time

Education

Vocational qualification in automotive trade

Diploma in Automobile Engineering or graduate

Job description

To provide professional service to the customers, in terms of accurately recording and organizing quality repair and maintenance services so as to enhance customer retention and after sales revenue giving professional advise to customers on current and future maintenance needs

Responsibilities

Functional Roles and Responsibilities

• faults and service requirements based on manufacturer recommendation and when agreed to record the requirement correctly on job card to avoid any ambiguity effecting the quality of repair.
• Explain to the customer contents of the job, its value and cost involved. After obtaining confirmation prepare clear and unambiguous work instruction for the technician to carry out the job and keep in constant touch to ensure that work is progressing in proper manner.
• Organize inspection upon completion of the job to ensure the quality of the job meets the prescribed standard and to satisfy the customer that the job has been carried out as desired.
• Deliver the vehicle in most courteous manner once the job has been completed to the entire satisfaction of the customer and authorities of the workshop so as to ensure continuity of business.
• Establish healthy and profitable relationship by proactively communicating and following up with the existing as well as prospective customer on performance of their cars and if they require any service attention so as to consolidate and enhance the customer base.
• Keep the customers constantly posted on the status of the back order parts, their actual date and time of arrival to assure customer of the company’s genuine interest in sorting out his problem so as retain customer’s confidence.
• Keep customers periodically informed about the work progress and deliver vehicles after collecting the repair charges / LPO/ IPO.
• Up sell new accessories, service packages, additional service and participate actively in service campaign.
• Upgrade product knowledge through web based training and class room training.
• Establish cordial relation with customers and workshop staff.
• Follow up on Work In Progress (WIP) targeting closer in 30 days.
• Follow-up with customers on long pending vehicles for taking delivery.

Qualifications

Education/Certification and Continued Education

• Vocational qualification in automotive trade or
• Diploma in Automobile Engineering or graduate

Years of Experience

• 2 -5 years experience in automotive trade

Knowledge and Skills

• PC Literate
• Good communication/ interpersonal & selling skills.
• Punctual/ respect for time