Senior Service Advisor

Al Tayer Group Career site; Abu Dhabi; On-site; AED 67,000 - 112,000; Full time

Job summary

Al Tayer Group is seeking a Service Advisor in Abu Dhabi to provide professional service, record and organize repair/maintenance activities, and advise customers on future maintenance needs.

Responsibilities include communicating progress to customers, preparing work instructions for technicians, and delivering vehicles with courtesy while maintaining customer relationships and following up on back-order parts and deliveries.

Qualifications

• Vocational qualification in automotive trade is required or a Diploma/Graduate degree in automobile engineering.
• 2-5 years of experience in the automotive trade.
• Strong communication, interpersonal and selling skills; punctuality are essential.

Responsibilities

• Record faults and service requirements per manufacturer recommendations on the job card.
• Explain job contents, value, and cost to customers; prepare clear work instructions for technicians.
• Ensure quality by organizing inspections after the job is completed.
• Deliver the vehicle courteously to ensure customer satisfaction and workshop authority.
• Maintain proactive communication with customers to build relationships and follow up on services.
• Inform customers about backorder parts and delivery dates.
• Keep customers updated on work progress and collect repair charges/LPO/IPO.
• Upsell accessories, service packages, and participate in service campaigns.
• Upgrade knowledge through training.
• Establish cordial relations with customers and workshop staff.
• Follow up on WIP aiming close in 30 days.
• Follow up on long-pending vehicles for delivery.

Skills

Good communication

Selling skills

Interpersonal skills

Punctuality

Education

Vocational qualification in automotive trade

Diploma in Automobile Engineering or graduate

Job description

To provide professional service to the customers, in terms of accurately recording and organizing quality repair and maintenance services so as to enhance customer retention and after sales revenue giving professional advise to customers on current and future maintenance needs

Responsibilities

Functional Roles and Responsibilities

• faults and service requirements based on manufacturer recommendation and when agreed to record the requirement correctly on job card to avoid any ambiguity effecting the quality of repair.
• Explain to the customer contents of the job, its value and cost involved. After obtaining confirmation prepare clear and unambiguous work instruction for the technician to carry out the job and keep in constant touch to ensure that work is progressing in proper manner.
• Organize inspection upon completion of the job to ensure the quality of the job meets the prescribed standard and to satisfy the customer that the job has been carried out as desired.
• Deliver the vehicle in most courteous manner once the job has been completed to the entire satisfaction of the customer and authorities of the workshop so as to ensure continuity of business.
• Establish healthy and profitable relationship by proactively communicating and following up with the existing as well as prospective customer on performance of their cars and if they require any service attention so as to consolidate and enhance the customer base.
• Keep the customers constantly posted on the status of the back order parts, their actual date and time of arrival to assure customer of the company’s genuine interest in sorting out his problem so as retain customer’s confidence.
• Keep customers periodically informed about the work progress and deliver vehicles after collecting the repair charges / LPO/ IPO.
• Up sell new accessories, service packages, additional service and participate actively in service campaign.
• Upgrade product knowledge through web based training and class room training.
• Establish cordial relation with customers and workshop staff.
• Follow up on Work In Progress (WIP) targeting closer in 30 days.
• Follow-up with customers on long pending vehicles for taking delivery.

Qualifications

Education/Certification and Continued Education

• Vocational qualification in automotive trade or
• Diploma in Automobile Engineering or graduate

Years of Experience

• 2 -5 years experience in automotive trade

Knowledge and Skills

• PC Literate
• Good communication/ interpersonal & selling skills.
• Punctual/ respect for time