automotive service advisor

Confidential Company; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

Confidential Company in the UAE seeks an experienced Service Advisor to greet customers, assess vehicle concerns, and outline recommended repairs and costs. You will coordinate with technicians and parts to ensure timely, accurate estimates and delivery.

Responsibilities include diagnostics interpretation, service quotations, appointment scheduling, and upselling preventive maintenance and aftersales packages while maintaining high customer satisfaction.

Qualifications

• Diploma or Bachelor's degree in Automotive Engineering, Mechanical Engineering, Automotive Technology or a related field.
• 3–5 years of relevant GCC experience as an Automotive Service Advisor.
• Strong knowledge of automotive servicing, vehicle maintenance and repair processes.
• Excellent customer service, communication and coordination skills.
• Ability to prepare service estimates and interpret diagnostic reports.

Responsibilities

• Welcome customers and understand their vehicle concerns and service requirements.
• Prepare accurate service quotations covering labour, spare parts and other associated costs.
• Explain recommended repairs maintenance requirements service options and estimated costs.
• Interpret vehicle diagnostic reports and coordinate with technicians to identify required repairs.
• Schedule service appointments and coordinate daily workshop activities.
• Keep customers updated on repair progress costs and expected vehicle delivery times.
• Ensure customer approvals are obtained before proceeding with additional repairs.
• Promote preventive maintenance services and relevant aftersales packages.

Skills

Customer service

Communication

Coordination

Diagnostics interpretation

Education

Diploma or Bachelor's degree in Automotive Engineering, Mechanical Engineering, Automotive Technology or a related field.

Tools

Workshop management systems

Job description

Welcome customers and understand their vehicle concerns and service requirements Conduct initial vehicle inspections and document reported issues Explain recommended repairs maintenance requirements service options and estimated costs Prepare accurate service quotations covering labour spare parts and other associated costs Interpret vehicle diagnostic reports and coordinate with technicians to identify required repairs Coordinate with the spare parts and procurement teams to confirm parts availability and pricing Schedule service appointments and coordinate daily workshop activities Keep customers updated on repair progress costs and expected vehicle delivery times Ensure customer approvals are obtained before proceeding with additional repairs Handle customer complaints professionally and ensure timely resolution Conduct post-service follow-ups to maintain customer satisfaction Promote preventive maintenance services and relevant aftersales packages

• Diploma or Bachelor's degree in Automotive Engineering, Mechanical Engineering, Automotive Technology or a related field.
• 3–5 years of relevant GCC experience as an Automotive Service Advisor.
• Strong knowledge of automotive servicing, vehicle maintenance and repair processes.
• Excellent customer service, communication and coordination skills.
• Ability to prepare service estimates and interpret diagnostic reports.
• Experience coordinating with workshop technicians and spare parts departments.
• Familiarity with automotive dealer/workshop management systems is an advantage.