Service Advisor

Al Tayer Group Career site; Sharjah; On-site; AED 60,000 - 90,000; Full time

Job summary

Al Tayer Group Career site is seeking a Service Advisor to welcome customers, discuss repair needs, and guide the service process. You will prepare work instructions for technicians, explain job value and costs, and ensure high quality outcomes.

You will follow up with customers on progress, deliver vehicles with courtesy, and look for opportunities to upsell service packages and accessories. A background in automotive trade and strong communication are essential.

Qualifications

• Customer-oriented service experience in automotive settings.
• Strong communication and presentation of repair options to customers.
• Ability to document service details accurately.

Responsibilities

• Receive and greet customers, discuss servicing needs and guide assessment.
• Explain contents, value and cost of service; prepare clear work instructions.
• Organize inspection on completion to ensure quality and customer satisfaction.
• Deliver vehicles courteously and maintain continuity of business.
• Proactively follow up with customers on status and future service needs.
• Upsell accessories and service packages; participate in service campaigns.
• Keep product knowledge up to date through training.

Skills

Customer service

Upselling

Communication

Record keeping

Education

Diploma in Automobile Engineering

Vocational qualification in automotive trade

Job description

To provide professional service to the customers, in terms of accurately recording and organizing quality repair and maintenance services so as to enhance customer retention and after sales revenue giving professional advise to customers on current and future maintenance needs

Responsibilities

Functional Roles and Responsibilities

• Receive and greet customers, discuss servicing/ repair needs, guide them on assessment & repair of problems/ faults and service requirements based on manufacturer recommendation and when agreed to record the requirement correctly on job card to avoid any ambiguity effecting the quality of repair.
• Explain to the customer contents of the job, its value and cost involved. After obtaining confirmation prepare clear and unambiguous work instruction for the technician to carry out the job and keep in constant touch to ensure that work is progressing in proper manner.
• Organize inspection upon completion of the job to ensure the quality of the job meets the prescribed standard and to satisfy the customer that the job has been carried out as desired.
• Deliver the vehicle in most courteous manner once the job has been completed to the entire satisfaction of the customer and authorities of the workshop so as to ensure continuity of business.
• Establish healthy and profitable relationship by proactively communicating and following up with the existing as well as prospective customer on performance of their cars and if they require any service attention so as to consolidate and enhance the customer base.
• Keep the customers constantly posted on the status of the back order parts, their actual date and time of arrival to assure customer of the company’s genuine interest in sorting out his problem so as retain customer’s confidence.
• Keep customers periodically informed about the work progress and deliver vehicles after collecting the repair charges / LPO/ IPO.
• Up sell new accessories, service packages, additional service and participate actively in service campaign.
• Upgrade product knowledge through web based training and class room training.
• Establish cordial relation with customers and workshop staff.
• Follow up on Work In Progress (WIP) targeting closer in 30 days.
• Follow-up with customers on long pending vehicles for taking delivery.

Qualifications

Education/Certification and Continued Education

• Vocational qualification in automotive trade or
• Diploma in Automobile Engineering or graduate

Years of Experience

• 2 -5 years experience in automotive trade