Service Advisor

Confidential Company; Abu Dhabi; Presencial; AED 100.000 - 145.000; Jornada completa

Descripción de la vacante

Confidential Company in Abu Dhabi is seeking an experienced Service Advisor to assess repair and maintenance needs for vehicles and boats. You will receive and document service requests, prepare job cards, quotations, estimates, and invoices, and obtain customer approval before chargeable repairs.

Coordinate with technicians and the Workshop Supervisor to ensure timely completion, update customers on progress and costs, and manage spare parts with the storekeeper.

Formación

• Degree or Diploma in Automotive Engineering, Mechanical Engineering, or related field.
• Minimum 3-5 years of experience as a Service Advisor or in a similar role.
• Experience in marine, automotive, or mechanical workshops is preferred.
• Knowledge of SAP or ERP systems is an advantage.
• Good English communication and proficiency in Microsoft Office.

Responsabilidades

• Greet customers and assess service repair and maintenance requirements.
• Prepare job cards, quotations, estimates, and invoices.
• Obtain customer approval before proceeding with chargeable repairs.
• Coordinate with technicians and Workshop Supervisor to ensure timely job completion.
• Update customers on repair progress costs and estimated completion times.
• Coordinate with the Storekeeper regarding spare parts availability and requirements.
• Coordinate with the Warranty Officer on warranty-related service claims when applicable.
• Monitor pending jobs and follow up to avoid delays.
• Maintain accurate service records, daily reports and job status updates in the system.
• Follow up with customers after service to ensure satisfaction.

Conocimientos

Customer service

Service advisor

English communication

Microsoft Office

Troubleshooting engines

Educación

Diploma in Automotive Engineering

Herramientas

SAP

ERP systems

Descripción del empleo

Welcome customers and assess their service repair and maintenance requirements Receive and document vehicles boats for service including customer complaints and reported issues Prepare job cards quotations estimates and service invoices Obtain customer approval before proceeding with chargeable repairs Coordinate with technicians and the Workshop Supervisor to ensure timely job completion Update customers on repair progress costs and estimated completion times Coordinate with the Storekeeper regarding spare parts availability and requirements Coordinate with the Warranty Officer on warranty-related service claims when applicable Monitor pending jobs and follow up to avoid unnecessary delays Ensure proper documentation during vehicle boat receiving and handover Maintain accurate service records daily reports and job status updates in the system Follow up with customers after service to ensure satisfaction

Degree or Diploma in Automotive Engineering, Mechanical Engineering, or a related technical field.Minimum 3-5 years of experience as a Service Advisor or in a similar role.Experience in marine, automotive, or mechanical workshops is preferred.Good technical knowledge of engines, troubleshooting, repairs, and maintenance.Experience preparing quotations, job cards, and issuing invoices.Knowledge of SAP or ERP systems is an advantage.Good English communication skills and proficiency in Microsoft Office.Preferred AdvantageExperience in marine engine servicing or automotive repair workshops.Knowledge of engine spare parts and technical service procedures.Experience using workshop management systems or preparing service reports.