Senior Service Advisor – Auto & Marine Repairs

Confidential Company; Abu Dhabi; On-site; AED 100,000 - 145,000; Full time

Job summary

Confidential Company in Abu Dhabi is seeking an experienced Service Advisor to assess repair and maintenance needs for vehicles and boats. You will receive and document service requests, prepare job cards, quotations, estimates, and invoices, and obtain customer approval before chargeable repairs.

Coordinate with technicians and the Workshop Supervisor to ensure timely completion, update customers on progress and costs, and manage spare parts with the storekeeper.

Qualifications

• Degree or Diploma in Automotive Engineering, Mechanical Engineering, or related field.
• Minimum 3-5 years of experience as a Service Advisor or in a similar role.
• Experience in marine, automotive, or mechanical workshops is preferred.
• Knowledge of SAP or ERP systems is an advantage.
• Good English communication and proficiency in Microsoft Office.

Responsibilities

• Greet customers and assess service repair and maintenance requirements.
• Prepare job cards, quotations, estimates, and invoices.
• Obtain customer approval before proceeding with chargeable repairs.
• Coordinate with technicians and Workshop Supervisor to ensure timely job completion.
• Update customers on repair progress costs and estimated completion times.
• Coordinate with the Storekeeper regarding spare parts availability and requirements.
• Coordinate with the Warranty Officer on warranty-related service claims when applicable.
• Monitor pending jobs and follow up to avoid delays.
• Maintain accurate service records, daily reports and job status updates in the system.
• Follow up with customers after service to ensure satisfaction.

Skills

Customer service

Service advisor

English communication

Microsoft Office

Troubleshooting engines

Education

Diploma in Automotive Engineering

Tools

SAP

ERP systems

Job description

Confidential Company in Abu Dhabi is seeking an experienced Service Advisor to assess repair and maintenance needs for vehicles and boats. You will receive and document service requests, prepare job cards, quotations, estimates, and invoices, and obtain customer approval before chargeable repairs.

Coordinate with technicians and the Workshop Supervisor to ensure timely completion, update customers on progress and costs, and manage spare parts with the storekeeper.