Service Advisor

AW Rostamani Group; Sharjah; On-site; AED 60,000 - 90,000; Full time

Job summary

AW Rostamani Group is seeking a proactive Service Advisor to manage high-profile fleet customers and ensure smooth service delivery. You will greet customers, record their needs, prepare accurate job cards, and coordinate repairs with workshops.

The ideal candidate has 3 years’ dealer experience, strong knowledge of vehicle systems, and excellent communication skills to build lasting customer relationships. UAE location, on-site role.

Qualifications

• 3 years practical experience with Dealers in similar positions.
• Strong knowledge of vehicle systems, repairs, and maintenance services.
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and service management software.

Responsibilities

• Follow NSSW standards in all customer touch points.
• Attend high profile & major fleet customers.
• Prompt reception and greeting of customers; understand their needs.
• Record customer requirements and proper vehicle inventory.
• Confirm job requirements, repair details, costs, and delivery times with customer.
• Arrange test drives with customer.
• Create legible job cards and ensure update of job progress.
• Provide feedback to customer on repairs, delays and approvals.
• Explain warranty coverage and service contracts.
• Upsell service contracts and other service products.
• Ensure job cards are closed on time.
• Prepare vehicle for delivery as promised.
• Notify customer of delays in advance.
• Receive customer, explain jobs and charges, and collect payment.
• Achieve financial and non-financial targets (labour sales/CSI/RO Nos).

Skills

Customer service

Communication

Interpersonal skills

Time management

Education

Diploma in Automobile/Mechanical Engineering

Tools

MS Office Suite

Service management software

Job description

• Follow the NSSW standards in all customer touch points


• Responsible to attend high profile & major fleet customers.


• Promptness in receiving/greeting customers, understand their needs


• Proper inventory of customer’s vehicle and record customers’ requirements.


• Re-confirm the Job requirements/Repair details/cost involved/delivery time etc. and obtaining customer’s approval.


• To arrange test drive as required jointly with customer


• Ensure legible and clear job advice and create job card


• Follow-up the job progress


• Provide feedback to customer for additional repairs, delayed delivery time and obtain approvals.


• Brief the customer on warranty coverage/Service contract coverage


• Promoting Service Contracts/other service products (upselling)


• Ensure job cards are closed on time


• Ensure car is cleaned and ready for delivery as per the promised date and set time.


• Notify customer in in advance in case of delay


• Receive customer, explain jobs carried out and charges, ensure payment and deliver the vehicle


• Achieving financial/non-financial targets (Labour sales/CSI/RO Nos/Service campaign targets etc.)


• Develop and maintain long term relationship to enhance customer retention


• Handle customer complaints on priority and bring it to the notice of the superiors.


• Ensure the pending job cards to be closed within the time limit

Educational Qualification

• Degree/3-year Diploma in Automobile/Mechanical Engineering.

Work Experience

• 3 years practical experience with Dealers in similar positions.


• Strong knowledge of vehicle systems, repairs, and maintenance services (preferred in automotive industries).


• Excellent customer service, communication, and interpersonal skills.


• Strong organizational and multitasking abilities.


• Ability to manage time effectively and prioritize tasks in a fast-paced environment.


• Proficiency in Microsoft Office Suite and service management software (preferred).