Service Advisor

Ali & Sons Marine Engineering Factory (ASMEF); Abu Dhabi; On-site; AED 100,000 - 145,000; Full time

Job summary

Ali & Sons is seeking an experienced Service Advisor to manage customer interactions, coordinate workshop activities, and drive labour and parts sales while maintaining high CSI. The role relies on accurate job cards, clear communication, and proactive follow-ups to ensure customer satisfaction and warranty consideration where applicable.

Ideal candidates have 3+ years in automotive aftersales, a valid driving license, and fluency in English and Arabic.

Qualifications

• Minimum 3 years in automotive aftersales or Service Advisor role.
• Experience in customer handling, workshop coordination, and service follow-ups preferred.
• Valid driving license is mandatory.

Responsibilities

• Create pre-orders and job cards in the DMS with accurate customer details.
• Record notes, comments, vehicle damage, and missing items at reception.
• Obtain customer signatures on job cards and complete documentation.
• Coordinate with the Foreman to determine required work and prepare exact job cards.
• Keep customers informed on repair progress with regular follow-up calls.
• Maintain and update Work-in-Progress (WIP) reports.
• Assist other Service Advisors when needed.
• Assess if repairs may be covered under warranty or charged to customer.
• Obtain customer approval before repairs and maintain documentation.
• Review service history for previous repairs or recurring issues.
• Advise customers on servicing needs and vehicle performance.
• Use MG knowledge to provide accurate service recommendations.
• Coordinate with Customer Relations to resolve complaints and boost satisfaction.

Skills

Customer service

Workshop coordination

Communication

Bilingual English & Arabic

Education

Bachelor’s degree or Diploma

Tools

DMS (Dealer Management System)

Job description

Job Description:

Role Purpose

To provide professional customer service, understand and address vehicle servicing needs, coordinate repairs with the workshop team, achieve labor and parts sales targets, and maintain high Customer Satisfaction Index (CSI) results.

Key Responsibilities

• Create pre-orders and job cards in the Dealer Management System (DMS), ensuring accurate customer details and descriptions of vehicle concerns.
• Record relevant notes, comments, existing vehicle damage, and missing items during vehicle reception.
• Obtain customer signatures on job cards and ensure all required documentation is complete.
• Coordinate with the Foreman to determine the work required and prepare accurate job cards.
• Keep customers informed about repair progress and provide regular follow-up calls.
• Maintain and regularly update Work-in-Progress (WIP) reports.
• Assist other Service Advisors whenever required.
• Conduct preliminary assessments to determine whether repairs may be covered under warranty or charged to the customer.
• Obtain customer approval before proceeding with repairs and maintain supporting documentation.
• Review customer service history to identify previous repairs or recurring vehicle concerns.
• Advise customers on required vehicle servicing, maintenance needs, and overall vehicle performance.
• Use knowledge of MG vehicles and their technical features to provide accurate service recommendations.
• Coordinate with the Customer Relations Representative to resolve customer complaints and improve customer satisfaction.
• Support the achievement of labour and parts sales targets.
• Complete assigned online training and stay updated on MG products and service procedures.
• Maintain a professional attitude and appearance when dealing with customers and colleagues.
• Maintain company assets and ensure the work area is clean and organized.
• Follow all company health, safety, and quality procedures.
• Perform other duties assigned by the Service Manager.

Experience

• Minimum 3 years of relevant experience in automotive aftersales or a similar Service Advisor role.
• Experience in customer handling, workshop coordination, job card management, and service follow-ups is preferred.
• Previous experience with MG vehicles is an advantage.

Education

• Bachelor’s degree in any discipline or Diploma.

Languages

• Fluency in English and Arabic is preferred.

Certification & License

• Valid driving license is mandatory.

Why Join Ali & Sons?

• Work with an established automotive organization in the UAE.
• Develop your expertise in MG after sales and customer relationship management.
• Gain exposure to workshop operations, service systems, and parts sales.
• Work alongside an experienced automotive team.
• Build a long-term career in the automotive industry.

Ready to Build Your Career with Ali & Sons?