Administrative Assistant

Ali & Sons Marine Engineering Factory (ASMEF); Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

Ali & Sons is seeking an organized Administrative Assistant to support daily aftersales operations, coordinate service activities, and ensure efficient communication between customers and internal teams.

Responsibilities include handling inquiries about repairs and warranties, scheduling service appointments, maintaining service records, assisting with invoicing, and coordinating with technicians, suppliers, and procurement.

Qualifications

• Bachelor's degree required.
• Administrative experience, preferably in aftersales, warranties, or technical products.
• Proficiency in Microsoft Excel, Word, and PowerPoint.

Responsibilities

• Handle customer inquiries related to repairs, maintenance, and warranties.
• Schedule service appointments and follow up on customer satisfaction.
• Maintain accurate service records, warranty claims, and departmental files.
• Prepare service reports, assist with invoicing, and follow up on payments.
• Coordinate with customers, technicians, suppliers, and internal departments.
• Monitor spare parts inventory and coordinate orders with Procurement.

Skills

Strong organizational

Communication

Multitasking

Problem solving

Attention to detail

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Job Description:

Career Opportunity: Administrative Assistant - Aftersales | Ali & Sons

Ali & Sons is looking for an organized and detail-oriented Administrative Assistant to support daily aftersales operations, coordinate service activities, and ensure efficient communication between customers and internal teams.

Key Responsibilities:

• Handle customer inquiries related to repairs, maintenance, and warranties.
• Schedule service appointments and follow up on customer satisfaction.
• Maintain accurate service records, warranty claims, and departmental files.
• Prepare service reports, assist with invoicing, and follow up on payments.
• Coordinate with customers, technicians, suppliers, and internal departments.
• Monitor spare parts inventory and coordinate orders with Procurement.
• Provide general administrative and office support.

What We’re Looking For:

• Education: Bachelor's degree.
• Experience: Administrative experience, preferably in aftersales, warranties, or technical products.
• Computer Skills: Proficiency in Microsoft Excel, Word, and PowerPoint.
• Key Skills: Strong organizational, communication, multitasking, and problem-solving abilities, with excellent attention to detail.

Why Join Ali & Sons?

Be part of a reputable UAE business group that values teamwork, professional development, operational excellence, and customer satisfaction.

MG

British motor brand MG has been around since the 1920s, representing a long and prestigious pedigree in the world of cars. Today, the company has a global presence with an impressive fleet of vehicles for all needs.

Inter Emirates Motors, a subsidiary of Ali & Sons Holding started its partnership with MG in late 2020. Today, it operates six showrooms and five service centres in Dubai, Abu Dhabi, Ras Al Khaimah, Sharjah, and Al Ain. With almost 100 after-sales representatives, we ensure our customers get the best possible service throughout their buying journey.