Server

25hours Hotels; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

25hours Hotels in Dubai seeks a professional Waiter/Waitress to deliver exceptional food and beverage service, ensuring guest satisfaction and brand standards. You will collaborate with the kitchen and service teams, upsell effectively, and maintain immaculate dining areas.

A calm, guest-centric host with a friendly demeanor is essential. Ideal candidates have 3+ years in upscale dining, strong English communication, and experience with Micros POS.

Qualifications

• Minimum 3 years of experience as a waiter/waitress in a 5-star hotel or upscale restaurant.
• Strong knowledge of food and beverage service standards and guest service.
• Experience with POS systems and handling guest requests and complaints.
• Friendly, open personality with excellent English communication.

Responsibilities

• Provide consistent professional service of all food and beverage offerings in accordance with hotel SOPs and brand standards.
• Support the Supervisor in meeting service quality and guest satisfaction goals.
• Act as liaison between kitchen and service team for timely, accurate order delivery.
• Maintain cleanliness, hygiene, and presentation standards across dining areas.
• Upsell to enhance guest experience and maximize revenue.
• Attend pre-shift briefings and collaborate with other departments to ensure guest preferences are met.

Skills

Guest service

English communication

Team player

Organized

Calm under pressure

Upselling

Proactive guest care

Tools

POS systems (Micros)

Job description

How does your working day look likeProvide consistent professional service of all food and beverage offerings in accordance with hotel SOPs and brand standards Ensure a smooth flow of daily operations and support the Supervisor in meeting service quality and guest satisfaction goals Act as a liaison between the kitchen and the service team to ensure timely and accurate order delivery Maintain a strong presence on the floor anticipating guest needs and ensuring a warm engaging and efficient dining experience Confidently handle guest inquiries comments or complaints with a solutions-focused and proactive approach Maintain cleanliness hygiene and presentation standards across the dining area and service stations Use POS systems e g Micros efficiently for order-taking and billing processes handle cash and credit transactions in line with company procedures Monitor product quality and communicate any inconsistencies to the Supervisor or Chef Consistently apply upselling techniques to enhance the guest experience and maximize revenue Assist in daily and weekly inventory checks and ensure proper storage and stock levels of operating equipment and supplies Support the bar operations when required Attend pre-shift briefings team meetings and training sessions as required Deliver highly personalized service to all guests including VIPs ensuring each guest feels recognized and valued Build rapport with regular guests and maintain a polished confident presence at all times Maintain clear communication with colleagues and other departments e g kitchen reception to ensure guest preferences and expectations are met Actively seek guest feedback and relay insights to leadership to continuously improve service delivery Follow established policies and procedures including those related to health safety hygiene and food handling Protect and maintain all operating equipment report damages or shortages promptly Ensure shift handovers are clear and all relevant information is passed on accurately Assist in minimizing overtime reducing wastage and working within set budgets Carry out any additional duties assigned by the Supervisor or Restaurant Management team in line with operational needs

Your personality counts more than your CV

• You have minimum 3 years of experience as a Waiter/Waitress in a 5-star hotel or upscale restaurant.
• You have strong knowledge of food and beverage service standards and guest service
• You are a passionate host and genuinely enjoy making people feel welcome.
• You have experience with POS systems and handling guest requests and complaints.
• You have a friendly, open personality and enjoy interacting with guests and colleagues.
• You are reliable, organised and keep a cool head, even during busy breakfast service.
• You are a true team player with a hands-on mentality and a positive attitude.
• You communicate confidently in English.