Senior UX Researcher ADIB IT 06:23

Skatch; Abu Dhabi; On-site; AED 150,000 - 270,000; Full time

Job summary

Abu Dhabi Islamic Bank is seeking a User Researcher to plan and execute comprehensive UX research programs. You will conduct interviews, surveys, usability studies, and field research to uncover user needs and pain points, translating insights into practical design and product recommendations.

You will work closely with designers, product managers, and engineers to integrate findings into the design process, ensuring ethical research practices and continuous improvement of research methods.

Qualifications

• Strong analytical and problem-solving abilities demonstrated in usability studies or user research.
• Excellent verbal and written English communication for stakeholder presentations.
• Ability to translate user insights into actionable design and product decisions.

Responsibilities

• Develop and execute user research plans aligned with project goals.
• Conduct qualitative and quantitative research methods (interviews, surveys, usability tests).
• Analyze data to extract insights on user behaviors, needs, and pain points.
• Create user personas and journey maps to guide design and development.
• Collaborate with UX designers, PMs, and developers to integrate findings.

Skills

Analytical thinking

Problem-solving

English communication

User-focused design

Self-direction

Prioritization

Curiosity to learn

Adaptability

Job description

Job Location: Abu Dhabi, United Arab Emirates Date Posted: 28 October 2026 Job Reference/ID: 4790

Key Responsibilities

• User Research Planning: Develop and execute research plans that align with project goals, timelines, and stakeholder needs.
• Data Collection: Conduct qualitative and quantitative research methods, such as interviews, surveys, usability testing, and field studies.
• User Insights: Analyze research data to extract meaningful insights about user behaviors, needs, motivations, and pain points.
• Persona Development: Create detailed user personas and journey maps to guide design and development teams.
• Collaboration: Work closely with UX designers, product managers, and developers to integrate research findings into design and product development.
• Reporting: Present research findings and recommendations in a clear, actionable manner to stakeholders at all levels.
• Continuous Improvement: Stay updated with the latest UX research methodologies and tools to continuously enhance research practices.
• Ethical Considerations: Ensure all research is conducted ethically, respecting user privacy and confidentiality.
• User Advocacy: Act as a voice of the user, ensuring that their needs and experiences are central to design decisions.
• Benchmarking: Measure the effectiveness of UX improvements over time and contribute to ongoing user experience benchmarking.

Experience Required

Experience in working at consumer-focused product companies delivering extraordinary user experiences.The ability to direct, drive, and evolve research project inside and ever growing and experimenting environment.Experienced in acquiring user feedback, whether it is, conducting usability studies, performing user research, or A/B tests.Experienced working in a dynamic design process where we let quantitative and qualitative customer data guide our designs.

Skills Required

Analytical thinkingProblem-solving capabilityExcellent communication skills in EnglishUser-focused design mentalityAbility to be self-direct and prioritizeCuriosity to learnWillingness to be adapt as new and different challenges constantly emerge

Languages

English (Arabic is a plus)

Employment / Job Type

Full Time

Nationality

Any Nationality

About the Company

Abu Dhabi Islamic Bank, a Sharia compliant financial institution offering retail, corporate, private and digital banking. Its products cover accounts, home and vehicle finance, cards, wealth management and business services for customers in the UAE and selected international markets.

Closing Date

24 November 2026