Senior UX Researcher: User Insights & Strategy

ADIB - Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 420,000 - 660,000; Full time

Job summary

ADIB - Abu Dhabi Islamic Bank in Abu Dhabi is seeking a Senior UX Researcher to support the design team with customer research, usability testing, and data-driven insights for digital banking products. You will plan research, conduct interviews and surveys, develop personas and journey maps, and collaborate with product teams to translate findings into practical design improvements.

This role requires strong communication and collaboration across stakeholders and a commitment to user-centric,

Qualifications

• Experience in consumer-focused product companies delivering extraordinary user experiences.
• The ability to direct, drive, and evolve research projects in a growing, experimental environment.
• Excellent communication in English (Arabic is a plus) with strong analytical thinking.
• User-focused design mentality with experience in feedback, usability studies, or A/B tests.
• Experience integrating quantitative and qualitative data to guide design decisions.

Responsibilities

• Plan and execute user research aligned with project goals and stakeholder needs.
• Conduct qualitative and quantitative methods: interviews, surveys, usability tests, field studies.
• Analyze data to derive meaningful insights on user behavior, needs, motivations, and pain points.
• Create personas and journey maps to guide design and development teams.
• Collaborate with UX designers, product managers, and developers to implement findings.
• Present findings and recommendations to stakeholders in a clear, actionable manner.
• Stay updated on UX research methodologies and tools; ensure ethical practices.
• Advocate for users and benchmark UX improvements over time.

Skills

User research

Usability testing

Qualitative research

Quantitative research

Persona development

Communication skills

English proficiency

Job description

ADIB - Abu Dhabi Islamic Bank in Abu Dhabi is seeking a Senior UX Researcher to support the design team with customer research, usability testing, and data-driven insights for digital banking products. You will plan research, conduct interviews and surveys, develop personas and journey maps, and collaborate with product teams to translate findings into practical design improvements.

This role requires strong communication and collaboration across stakeholders and a commitment to user-centric,