Senior UX Researcher

Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 180,000 - 360,000; Full time

Job summary

Abu Dhabi Islamic Bank is seeking a Senior UX Researcher in Abu Dhabi to support the design team with customer research and testing of digital banking products. You will work with Product Owners, Engineers and Designers to plan and execute qualitative and quantitative studies, develop user personas, and present actionable insights to stakeholders.

You will collaborate cross-functionally, stay current with UX research methods, and ensure ethical practices while advocating for the user throughout

Qualifications

• Experience in consumer-focused product companies delivering extraordinary user experiences.
• Ability to direct, drive, and evolve research projects in dynamic environments.
• Excellent communication in English; Arabic is a plus.
• Able to break down complex problems and present to mixed audiences.
• User-focused design mindset; experience with user feedback, usability studies, or research.
• Experience letting data guide design in a dynamic process.
• Strong time management and self-direction; prioritization.
• Curiosity to learn and adapt to new challenges.

Responsibilities

• Plan and execute user research plans aligned with project goals and timelines.
• Conduct qualitative and quantitative research methods including interviews, surveys, usability testing, and field studies.
• Analyze research data to extract insights into user needs and pain points.
• Create detailed personas and journey maps to guide design and development.
• Collaborate with UX designers, product managers and developers to integrate findings.
• Present research findings and recommendations to stakeholders at all levels.
• Stay updated with latest UX research methodologies and tools.
• Ensure research is conducted ethically, respecting user privacy.

Skills

UX research

User interviews

Usability testing

A/B testing

English fluency

Arabic helpful

Time management

Self-directed

Job description

Job description

Role : Senior UX Researcher

Location : Abu Dhabi

Role Purpose:

• Senior UX Researcher primary role is to provide support to the design team for customer research and testing activities of digital products and services. S/he will be working with a diverse team of Product Owners, Engineers and Designers to create, delivery, and test digital banking products.
  Key Accountabilities of the role

• User Research Planning: Develop and execute research plans that align with project goals, timelines, and stakeholder needs.

• Data Collection: Conduct qualitative and quantitative research methods, such as interviews, surveys, usability testing, and field studies.

• User Insights: Analyze research data to extract meaningful insights about user behaviors, needs, motivations, and pain points.

• Persona Development: Create detailed user personas and journey maps to guide design and development teams.

• Collaboration: Work closely with UX designers, product managers, and developers to integrate research findings into design and product development.

• Reporting: Present research findings and recommendations in a clear, actionable manner to stakeholders at all levels.

• Continuous Improvement: Stay updated with the latest UX research methodologies and tools to continuously enhance research practices.

• Ethical Considerations: Ensure all research is conducted ethically, respecting user privacy and confidentiality.

• User Advocacy: Act as a voice of the user, ensuring that their needs and experiences are central to design decisions.

• Benchmarking: Measure the effectiveness of UX improvements over time and contribute to ongoing user experience benchmarking.

Specialist Skills / Technical Knowledge Required for this role:

• Experience in working at consumer-focused product companies delivering extraordinary user experiences.

• The ability to direct, drive, and evolve research project inside and ever growing and experimenting environment.

• Excellent communication skills in English (Arabic is a plus) together with analytical thinking and problem-solving

• capability. Able to breakdown and simplify complex problems and being confident at presenting to a mixed audience of different levels in the organization

• A user-focused design mentality. Experienced in acquiring user feedback, whether it is, conducting usability studies, performing user research, or A/B tests

• Experienced working in a dynamic design process where we let quantitative and qualitative customer data guide our designs

• Strong time management skills and the ability to be self-direct and prioritize

• A curiosity to learn and a willingness to be adapt as new and different challenges constantly emerge