Senior UX Researcher ADIB IT

Skatch; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

Abu Dhabi Islamic Bank (ADIB) is seeking a Senior UX Researcher for its IT division in Abu Dhabi to support the design team with customer research and testing of digital products and services. You will collaborate with Product Owners, Engineers and Designers to shape and test banking experiences for UAE customers.

The role requires planning, data collection, insights creation, persona development, and close cross-functional collaboration to drive ethical, user-centered design decisions and

Qualifications

• Analytical thinking and problem-solving for UX insights.
• Excellent communication skills in English.
• User-focused design mindset guiding product decisions.
• Ability to self-direct and prioritize tasks in a fast-paced environment.
• Curiosity to learn and adapt to evolving challenges.

Responsibilities

• User Research Planning: Develop and execute research plans that align with project goals, timelines, and stakeholder needs.
• Data Collection: Conduct qualitative and quantitative research methods, such as interviews, surveys, usability testing, and field studies.
• User Insights: Analyze research data to extract meaningful insights about user behaviors, needs, motivations, and pain points.
• Persona Development: Create detailed user personas and journey maps to guide design and development teams.
• Collaboration: Work closely with UX designers, product managers, and developers to integrate research findings into design and product development.
• Reporting: Present research findings and recommendations in a clear, actionable manner to stakeholders at all levels.
• Continuous Improvement: Stay updated with the latest UX research methodologies and tools to continuously enhance research practices.
• Ethical Considerations: Ensure all research is conducted ethically, respecting user privacy and confidentiality.
• User Advocacy: Act as a voice of the user, ensuring that their needs and experiences are central to design decisions.
• Benchmarking: Measure the effectiveness of UX improvements over time and contribute to ongoing user experience benchmarking.

Skills

Analytical thinking

Problem-solving

Excellent communication

User-focused design

Self-direction

Prioritization

Curiosity

Adaptability

Job description

Position: Senior UX Researcher ADIB IT 06:23
Job Location: Abu Dhabi, United Arab Emirates
Date Posted: 28 October 2026
Job Reference/ Job Description / Role: The Senior UX Researcher’s primary role is to provide support to the design team for customer research and testing activities of digital products and services. The successful candidate will be working with a diverse team of Product Owners, Engineers, and Designers to create, deliver, and test digital banking products.

Key Responsibilities:

• User Research Planning: Develop and execute research plans that align with project goals, timelines, and stakeholder needs.
• Data Collection: Conduct qualitative and quantitative research methods, such as interviews, surveys, usability testing, and field studies.
• User Insights: Analyze research data to extract meaningful insights about user behaviors, needs, motivations, and pain points.
• Persona Development: Create detailed user personas and journey maps to guide design and development teams.
• Collaboration: Work closely with UX designers, product managers, and developers to integrate research findings into design and product development.
• Reporting: Present research findings and recommendations in a clear, actionable manner to stakeholders at all levels.
• Continuous Improvement: Stay updated with the latest UX research methodologies and tools to continuously enhance research practices.
• Ethical Considerations: Ensure all research is conducted ethically, respecting user privacy and confidentiality.
• User Advocacy: Act as a voice of the user, ensuring that their needs and experiences are central to design decisions.
• Benchmarking: Measure the effectiveness of UX improvements over time and contribute to ongoing user experience benchmarking.

Experience Required:

• Experience in working at consumer-focused product companies delivering extraordinary user experiences.
• The ability to direct, drive, and evolve research project inside and ever growing and experimenting environment.
• Experienced in acquiring user feedback, whether it is, conducting usability studies, performing user research, or A/B tests.
• Experienced working in a dynamic design process where we let quantitative and qualitative customer data guide our designs.

Skills Required:

• Analytical thinking
• Problem-solving capability
• Excellent communication skills in English
• User-focused design mentality
• Ability to be self-direct and prioritize
• Curiosity to learn
• Willingness to be adapt as new and different challenges constantly emerge

Languages:

• English (Arabic is a plus)

Employment / Job Type:

• Full Time

Nationality:

• Any Nationality

About the Company:

Abu Dhabi Islamic Bank, a Sharia compliant financial institution offering retail, corporate, private and digital banking. Its products cover accounts, home and vehicle finance, cards, wealth management and business services for customers in the UAE and selected international markets.

Company Industry:

• Banking

Department / Functional Area:

• ADIB

Closing Date:

• 24 November 2026