Senior UX Researcher

ADIB - Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 420,000 - 660,000; Full time

Job summary

ADIB - Abu Dhabi Islamic Bank in Abu Dhabi is seeking a Senior UX Researcher to support the design team with customer research, usability testing, and data-driven insights for digital banking products. You will plan research, conduct interviews and surveys, develop personas and journey maps, and collaborate with product teams to translate findings into practical design improvements.

This role requires strong communication and collaboration across stakeholders and a commitment to user-centric,

Qualifications

• Experience in consumer-focused product companies delivering extraordinary user experiences.
• The ability to direct, drive, and evolve research projects in a growing, experimental environment.
• Excellent communication in English (Arabic is a plus) with strong analytical thinking.
• User-focused design mentality with experience in feedback, usability studies, or A/B tests.
• Experience integrating quantitative and qualitative data to guide design decisions.

Responsibilities

• Plan and execute user research aligned with project goals and stakeholder needs.
• Conduct qualitative and quantitative methods: interviews, surveys, usability tests, field studies.
• Analyze data to derive meaningful insights on user behavior, needs, motivations, and pain points.
• Create personas and journey maps to guide design and development teams.
• Collaborate with UX designers, product managers, and developers to implement findings.
• Present findings and recommendations to stakeholders in a clear, actionable manner.
• Stay updated on UX research methodologies and tools; ensure ethical practices.
• Advocate for users and benchmark UX improvements over time.

Skills

User research

Usability testing

Qualitative research

Quantitative research

Persona development

Communication skills

English proficiency

Job description

Role: Senior UX Researcher

Location: Abu Dhabi

Role Purpose

• Senior UX Researcher primary role is to provide support to the design team for customer research and testing activities of digital products and services. S/he will be working with a diverse team of Product Owners, Engineers and Designers to create, deliver, and test digital banking products. Key Accountabilities of the role
• User Research Planning: Develop and execute research plans that align with project goals, timelines, and stakeholder needs.
• Data Collection: Conduct qualitative and quantitative research methods, such as interviews, surveys, usability testing, and field studies.
• User Insights: Analyze research data to extract meaningful insights about user behaviors, needs, motivations, and pain points.
• Persona Development: Create detailed user personas and journey maps to guide design and development teams.
• Collaboration: Work closely with UX designers, product managers, and developers to integrate research findings into design and product development.
• Reporting: Present research findings and recommendations in a clear, actionable manner to stakeholders at all levels.
• Continuous Improvement: Stay updated with the latest UX research methodologies and tools to continuously enhance research practices.
• Ethical Considerations: Ensure all research is conducted ethically, respecting user privacy and confidentiality.
• User Advocacy: Act as a voice of the user, ensuring that their needs and experiences are central to design decisions.
• Benchmarking: Measure the effectiveness of UX improvements over time and contribute to ongoing user experience benchmarking.

Specialist Skills / Technical Knowledge Required for this role

• Experience in working at consumer-focused product companies delivering extraordinary user experiences.
• The ability to direct, drive, and evolve research project inside and ever growing and experimenting environment.
• Excellent communication skills in English (Arabic is a plus) together with analytical thinking and problem-solving capability. Able to breakdown and simplify complex problems and being confident at presenting to a mixed audience of different levels in the organization
• A user-focused design mentality. Experienced in acquiring user feedback, whether it is, conducting usability studies, performing user research, or A/B tests
• Experienced working in a dynamic design process where we let quantitative and qualitative customer data guide our designs
• Strong time management skills and the ability to be self-direct and prioritize
• A curiosity to learn and a willingness to be adapt as new and different challenges constantly emerge