Senior UX Researcher - Digital Banking Experience

Skatch; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

Abu Dhabi Islamic Bank (ADIB) is seeking a Senior UX Researcher for its IT division in Abu Dhabi to support the design team with customer research and testing of digital products and services. You will collaborate with Product Owners, Engineers and Designers to shape and test banking experiences for UAE customers.

The role requires planning, data collection, insights creation, persona development, and close cross-functional collaboration to drive ethical, user-centered design decisions and

Qualifications

• Analytical thinking and problem-solving for UX insights.
• Excellent communication skills in English.
• User-focused design mindset guiding product decisions.
• Ability to self-direct and prioritize tasks in a fast-paced environment.
• Curiosity to learn and adapt to evolving challenges.

Responsibilities

• User Research Planning: Develop and execute research plans that align with project goals, timelines, and stakeholder needs.
• Data Collection: Conduct qualitative and quantitative research methods, such as interviews, surveys, usability testing, and field studies.
• User Insights: Analyze research data to extract meaningful insights about user behaviors, needs, motivations, and pain points.
• Persona Development: Create detailed user personas and journey maps to guide design and development teams.
• Collaboration: Work closely with UX designers, product managers, and developers to integrate research findings into design and product development.
• Reporting: Present research findings and recommendations in a clear, actionable manner to stakeholders at all levels.
• Continuous Improvement: Stay updated with the latest UX research methodologies and tools to continuously enhance research practices.
• Ethical Considerations: Ensure all research is conducted ethically, respecting user privacy and confidentiality.
• User Advocacy: Act as a voice of the user, ensuring that their needs and experiences are central to design decisions.
• Benchmarking: Measure the effectiveness of UX improvements over time and contribute to ongoing user experience benchmarking.

Skills

Analytical thinking

Problem-solving

Excellent communication

User-focused design

Self-direction

Prioritization

Curiosity

Adaptability

Job description

Abu Dhabi Islamic Bank (ADIB) is seeking a Senior UX Researcher for its IT division in Abu Dhabi to support the design team with customer research and testing of digital products and services. You will collaborate with Product Owners, Engineers and Designers to shape and test banking experiences for UAE customers.

The role requires planning, data collection, insights creation, persona development, and close cross-functional collaboration to drive ethical, user-centered design decisions and