Senior Technician, Managed Services (MEA) – Growth & Impact

MVP Tech GT LLC; Dubai; Presencial; AED 60.000 - 120.000; Jornada completa

Descripción de la vacante

Convergint is seeking a Senior Technician for Managed Services to join a dynamic team in the Middle East & Africa region. This full-time role focuses on advanced maintenance, troubleshooting, and service excellence in a security systems environment.

You will perform advanced maintenance, configuration, and troubleshooting, while ensuring safety and regulatory compliance. The position emphasizes responsive engineering support, professional client relations, and mentoring junior staff.

Responsabilidades

• Performs corrective maintenance for intermediate to advanced cases as well as routine preventative maintenance procedures.
• Performs basic security system hardware/software configuration.
• Performs more advanced troubleshooting techniques for security systems hardware and software components.
• Ensure compliance with safety standards, local legislation, statutory requirements and regulations as well as corporate guidelines while performing maintenance- related duties and all other engineering works.
• Inspects, analyzes and provides case details, actions taken and resolution for assigned cases via company’s maintenance management system.
• Ability to provide Engineering support and management with detailed information about daily activities 24/7 availability when on duty for Rectification Callouts.
• Maintain a professional courteous manner with all clients, other contractors, and fellow employees.
• Mentoring Junior Technicians and demonstrating a knowledge sharing approach

Conocimientos

Maintenance tasks

Troubleshooting

Security systems

Safety compliance

Mentoring

Customer relations

Descripción del empleo

Convergint is seeking a Senior Technician for Managed Services to join a dynamic team in the Middle East & Africa region. This full-time role focuses on advanced maintenance, troubleshooting, and service excellence in a security systems environment.

You will perform advanced maintenance, configuration, and troubleshooting, while ensuring safety and regulatory compliance. The position emphasizes responsive engineering support, professional client relations, and mentoring junior staff.