Team Leader, Managed Services & Technical Excellence

Convergint System Integrations LLC S.O.C; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Convergint is seeking a Team Leader - Managed Services to lead a dynamic MEA-based team delivering high-quality maintenance and system integration services. The role requires strong technical leadership, excellent communication, and a proven track record in project management within security services.

You will report to the Operations Manager – Managed Services and collaborate across departments.

Qualifications

• 8-10 years’ experience in project management in security services companies.
• Must have extensive knowledge of UAE.
• Detailed-oriented, excellent communication and presentation skills, customer orientation.
• Highly technical.

Responsibilities

• Ensure teams follow procedures, policies, and documentation across Managed Services duration.
• Guide the team through troubleshooting, testing and implementation stages and review the completed work effectively.
• Provide direction and technical expertise in design, development and systems integration where required.
• Able to make quick decisions and solve technical problems to provide an efficient environment for maintenance implementation.
• Identify resource and equipment requirements, efficient capacity planning and manage software and hardware availability.
• Provide technical training to teams and act as a mentor to team members.
• Regular site visits under AMC and ensure the system is running smoothly.
• Check the routine for Preventative Maintenance and the technical scope of work.
• Conduct internal quality inspections for Managed Services activities.
• Conduct technical site surveys for Managed Services requests.
• Prepare technical guidelines for Managed Services team.
• Evaluate technical performance of team members quarterly.

Skills

Project management

Communication skills

Security services

UAE knowledge

Education

Bachelor of Engineering or IT

Job description

Convergint is seeking a Team Leader - Managed Services to lead a dynamic MEA-based team delivering high-quality maintenance and system integration services. The role requires strong technical leadership, excellent communication, and a proven track record in project management within security services.

You will report to the Operations Manager – Managed Services and collaborate across departments.