Senior Engineer, Managed Services

Convergint System Integrations LLC S.O.C; Dubai; Presencial; AED 420.000 - 640.000; Jornada completa

Descripción de la vacante

Convergint System Integrations LLC S.O.C. is seeking an Engineer – Managed Services in the UAE to lead technical support and manage service delivery across MEA.

You will coordinate with the Operations Manager and Managed Services team to ensure high-quality service, drive technical excellence, and deliver projects on time. The role demands strong leadership, deep security services knowledge, and hands-on experience with design, deployment, and maintenance of managed services.

Formación

• Bachelor's degree in engineering or IT is required.
• Project Management skills are essential; certification will be an asset.
• 8-10 years’ experience in project management in security services companies.
• Must have extensive knowledge of UAE.
• Detailed-oriented, excellent communication and presentation skills, customer orientation.
• Highly technical.

Responsabilidades

• Ensure teams follow correct procedures, policies, and documentation for Managed Services.
• Guide the team through troubleshooting, testing and implementation stages and review work.
• Provide direction and technical expertise in design, development and systems integration as needed.
• Make quick decisions and solve technical problems to maintain efficient maintenance deployment.
• Identify resource and equipment requirements, capacity planning, and manage software/hardware availability.
• Provide technical training to teams and act as a technical mentor.
• Regular site visits under AMC to ensure system runs smoothly.
• Check routine Preventative Maintenance and technical scope of work.
• Conduct internal quality inspections for Managed Services activities.
• Conduct technical site surveys for Managed Services requests.
• Prepare technical guidelines for the Managed Services team.
• Evaluate team members' technical performance quarterly.
• Oversee overall technical performance of the team.
• Develop and maintain a remote Managed Services program.
• Ensure efficiency of the Managed Services teams.
• Oversee technical handover to Managed Services teams.
• Arrange resources and assist in solving technical problems on/off-site as needed.
• Evaluate tender technical specifications.
• Attend and build Client and Vendor relationships.

Conocimientos

Project Management

Security services knowledge

Educación

Bachelor of Engineering or IT

Descripción del empleo

Convergint System Integrations LLC S.O.C. is seeking an Engineer – Managed Services in the UAE to lead technical support and manage service delivery across MEA.

You will coordinate with the Operations Manager and Managed Services team to ensure high-quality service, drive technical excellence, and deliver projects on time. The role demands strong leadership, deep security services knowledge, and hands-on experience with design, deployment, and maintenance of managed services.