Senior Technician, Managed Services — MEA

Convergint System Integrations LLC S.O.C; Dubai; Presencial; AED 200.000 - 420.000; Jornada completa

Descripción de la vacante

Convergint is seeking a Senior Technician for Managed Services in the Middle East & Africa region. You will join a dynamic team responsible for advanced maintenance, troubleshooting, and security systems support across client sites in the MEA region.

The role reports to the Operations Manager – Managed Services MEA and requires strong service orientation, integrity, and the ability to work independently or with engineers to resolve complex issues. 24/7 availability may be required.

Responsabilidades

• Performs corrective maintenance for intermediate to advanced cases and routine preventive maintenance procedures.
• Performs basic security system hardware/software configuration.
• Performs advanced troubleshooting for security systems hardware and software components.
• Ensures safety standards and corporate guidelines during duties.
• Maintains case details and resolution notes in the maintenance system.
• Provides engineering support with daily activity details.
• Available 24/7 for rectification calls when on duty.
• Maintains professional conduct with clients and colleagues.
• Mentors junior technicians and shares knowledge.

Conocimientos

Troubleshooting

Maintenance procedures

Security systems basics

Customer service

Herramientas

Security system software

Descripción del empleo

Convergint is seeking a Senior Technician for Managed Services in the Middle East & Africa region. You will join a dynamic team responsible for advanced maintenance, troubleshooting, and security systems support across client sites in the MEA region.

The role reports to the Operations Manager – Managed Services MEA and requires strong service orientation, integrity, and the ability to work independently or with engineers to resolve complex issues. 24/7 availability may be required.