IGW & IPTV Monitoring Engineer – 24/7 Headend Ops

Emirates Integrated Telecommunications Company; Dubai; On-site; AED 201,000 - 312,000; Full time

Job summary

Emirates Integrated Telecommunications Company seeks an experienced telecom engineer to lead operation and maintenance of IPTV Headend and Middleware networks, ensuring 24/7 monitoring and rapid incident handling. You will collaborate with cross-functional teams, document incidents, and support new services from SOC Operations.

The ideal candidate has 3–5 years in telecom with IPTV, CS Core familiarity, and hands-on experience with IGW/Headend equipment in a dynamic, 24/7 environment.

Qualifications

• Bachelor degree in Telecommunication Engineering or related discipline.
• 3-5 years telecom experience with Nokia/Huawei IGW, SBC, U2000, NetAct.
• IPTV Headend and Middleware networks experience.

Responsibilities

• Handle daily Incidents/TTs per du operation policies.
• Technical/Process leader for the Operation and Maintenance of IPTV Headend and Middleware Networks.
• 1st level troubleshooting and monitoring.
• Prepare incidents related technical reports and documentation.
• Support new project/services acceptance from SOC Operations.
• 24/7 monitoring of IGW, Fixed Voice & IPTV KPI’s and ensure KPIs met.

Skills

Programming

Automation

Agile

24x7 support

Multi-tasking

Network integration

SIP protocol

IPTV knowledge

Troubleshooting

Education

Bachelor in Telecommunication Engineering

Tools

Nokia IGW

Huawei ATCA

NetAct

SBC/U2000

Job description

Emirates Integrated Telecommunications Company seeks an experienced telecom engineer to lead operation and maintenance of IPTV Headend and Middleware networks, ensuring 24/7 monitoring and rapid incident handling. You will collaborate with cross-functional teams, document incidents, and support new services from SOC Operations.

The ideal candidate has 3–5 years in telecom with IPTV, CS Core familiarity, and hands-on experience with IGW/Headend equipment in a dynamic, 24/7 environment.