IPTV Operations Engineer - 24x7 VIP Support

DU; Dubai; On-site; AED 279,000 - 446,000; Full time

Job summary

DU in Dubai is seeking an experienced telecom professional to manage mobile core network operations, ensuring 24x7 availability and strict SLA adherence. You will coordinate with carrier partners, perform feature implementation and testing, and handle escalations and VIP cases.

The role requires 6–7 years of Mobile Core network experience (IP signaling, SIP and SS7) with strong leadership, analytical skills, and customer service orientation to drive network improvements.

Qualifications

• Bachelor degree in Electrical & Electronic or Telecommunications or Computer engineering or equivalent.
• More than 6 to 7 years of experience in Mobile Core network (IP Signalling, SIP, and SS7) and telecom technologies with team management and analytical abilities.

Responsibilities

• 24x7 availability and to handle the escalations as and when required
• Coordination with the Carriers partners for Trouble Ticket resolution
• Able to generate Audit health capacity Reports
• Perform IGW tasks including testing with new partner
• Acceptance Testing and New Feature Implementation
• Handling Customer Complaints
• Configuration Changes in IGW core nodes
• Trouble Ticket resolution within SLA Operations and maintenance of SBC and IGW
• Able to read understand and analyses to the call flow and Telecom Protocol traces
• Have strong communication ability with customer and handle VIP care cases

Skills

SS7 ISUP

SIGTRAN

SIP

IP network

Call flow

H.248

SIP-I

SIP-T

A-interface

Time management

Report analysis

Communication

Customer service

Work under pressure

Troubleshooting

Education

Electrical & Electronic Engineering

Job description

DU in Dubai is seeking an experienced telecom professional to manage mobile core network operations, ensuring 24x7 availability and strict SLA adherence. You will coordinate with carrier partners, perform feature implementation and testing, and handle escalations and VIP cases.

The role requires 6–7 years of Mobile Core network experience (IP signaling, SIP and SS7) with strong leadership, analytical skills, and customer service orientation to drive network improvements.