Senior Technical Architect

Salesforce; United Arab Emirates; On-site; AED 350,000 - 550,000; Full time

Job summary

Salesforce Professional Services seeks a Technical Architect to collaborate with customers and partners, architect system solutions, and guide implementation across Salesforce Cloud offerings.

You will lead technical discussions, ensure scalable, standard methodologies, and mentor teams while aligning with project managers and executives across regional accounts.

Qualifications

• Hands-on technical consulting and solution implementation experience for a major software domain.
• Ability to analyze, design, and optimize business processes via technology and integration.
• Experience guiding customers and project members in deploying emerging technology.
• Willingness to travel regionally to meet customer needs.
• Excellent presentation, communication and facilitation skills.

Responsibilities

• Lead implementation engagements and advisory work across Salesforce Clouds.
• Architect solutions, guide project teams, and coordinate multiple architects.
• Support pre-sales activities to position Salesforce Services.
• Mentor diverse teams including customers and partners in delivery aspects.

Skills

Technical consulting

Solution implementation

Object oriented programming

Business process analysis

Stakeholder communication

Travel availability

English proficiency

Job description

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology - and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

OVERVIEW OF THE ROLE

Salesforce Technical Architects collaborate with Customers and Partners during project cycles to share their extensive knowledge of the Salesforce.com platform and product suite. Combined with their experience in technical architecture, enterprise integration, and business solution implementation, they directly drive toward the best possible solutions. They paint a solution vision, architect the system and provide guidance during the implementation.

Technical Architects are highly effective interacting across technical and business resources from the developer level through mid-management and above and are therefore a trusted advisor for business and technology collaborators. Finally, with experience in software delivery cycles based on agile methodologies the architect supports and is in close alignment with project management activities.

YOUR IMPACT

• Demonstrated ability to rapidly learn new technologies and Salesforce Clouds, and quickly ramp up to lead implementation and advisory engagements with confidence.
• Ensure scalable and standard methodology solutions to meet and exceed customer needs.
• Guide the evaluation of business and technical requirements.
• Build relationships with key collaborators and team members.
• Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team.
• Align with project and engagement managers to support planning and implementation in close collaboration with the customer.
• Review and guide project vision and direction, implementation approach and key artefacts.
• Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management.
• Where required, hands‑on application configuration to meet customer needs.
• Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics such as communication strategies or executive influence.
• Fuel our internal growth by identifying, leading or contributing to internal pivotal initiatives, such as innovations, building up a strategic brand, and nurture teammates' skills by sharing knowledge.
• Where required, support pre‑sales activities to position Salesforce Services.
• Contribute to broader goals by becoming a citizen philanthropist and give back to our communities by joining or leading volunteering activities.

REQUIRED QUALIFICATIONS

• Hands‑on technical consulting and solution implementation experience for a major software domain (e.g. CRM, ERP, HR) as well as coding experience in object oriented languages.
• Ability to analyze, design, and optimize business processes via technology and integration.
• Experience in guiding customers and project members in rationalising and deploying emerging technology for business use cases.
• Work independently and as part of a distributed team and a willingness to take ownership of problems.
• Rapidly learn new technologies as well as strong presentation, communication and facilitation skills.
• Available to travel regionally depending on customer needs.
• Language Skills: Fluent/Proficient English speaker (Arabic language skills are an advantage for the Middle East market)
• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

PREFERRED QUALIFICATIONS

A detailed understanding of Web Services, Data Modeling, and Enterprise application architecture and integration concepts, including experience with enter