Senior Technical Architect

Salt; Dubai; On-site; AED 420,000 - 600,000; Full time

Job summary

Salt is seeking a Senior Technical Architect to design, implement, and support scalable ServiceNow solutions for client environments. You will lead engagements, architect integrations via APIs and web services, and ensure alignment with business objectives.

You will mentor junior consultants and contribute to internal IP development. You will also oversee upgrades, patches, and release cycles, maintaining best practices and robust testing to deliver high-quality implementations that meet client

Qualifications

• Diploma or degree in Computer Science or related field.
• ITIL v4 Foundation Certification.
• ServiceNow Certifications: CSA, CIS, CAD, CTA (preferred).

Responsibilities

• Lead design, development, and deployment of ServiceNow solutions.
• Gather and analyze client requirements to propose effective solutions.
• Develop and maintain ServiceNow applications, configurations, and workflows.
• Conduct testing and QA before production moves.
• Ensure compliance with ServiceNow best practices and coding standards.
• Automate processes and improve system performance through optimization.
• Implement integrations between ServiceNow and third-party apps via APIs, REST, and SOAP.
• Provide technical leadership and mentor junior consultants.
• Support ServiceNow upgrades, patches, and release management cycles.
• Troubleshoot and resolve client environment issues.
• Collaborate with stakeholders to drive solution adoption.
• Deliver training and knowledge transfer sessions.

Skills

ITSM

ITOM

CSM

TSM

HR Service Delivery

ITBM

Service Portal & Mobile Development

IntegrationHub & API Integrations

ITIL

Agile

Education

Diploma or Degree in Computer Science

Tools

CSA

CIS

CAD

CTA

Job description

As a Senior Technical Architect, you will be responsible for implementing, and supporting ServiceNow solutions for your clients. You will also contribute to the development of internal IP, mentor junior resources, and provide expert guidance to customers, ensuring effective integrations and alignment with business objectives.

Job Overview and Purpose

As a Senior Technical Architect you will work closely with clients to design and implement scalable ServiceNow solutions, act as a trusted advisor. The role involves analyzing client requirements, estimating project tasks, and leading implementations while ensuring adherence to best practices and industry standards.

Duties and Responsibilities

• Lead the design, development, and deployment of ServiceNow solutions.
• Gather and analyze client requirements to propose effective solutions.
• Develop and maintain ServiceNow applications, configurations, and workflows.
• Conduct testing and quality assurance before moving solutions to production.
• Ensure compliance with ServiceNow best practices and coding standards.
• Automate processes and improve system performance through optimization.
• Implement and maintain integrations between ServiceNow and third-party applications using APIs, REST, and SOAP web services.
• Perform technical assessments for new plugins, features, and configurations.
• Provide technical leadership and mentorship to junior consultants.
• Support ServiceNow upgrades, patching, and release management cycles.
• Troubleshoot and resolve technical issues in client environments.
• Collaborate with stakeholders to ensure successful solution adoption.
• Deliver training and knowledge transfer sessions to internal teams and clients.
• Stay up-to-date with ServiceNow advancements and emerging technologies.

Education, Certifications, and Qualifications

• Diploma or Degree in Computer Science or related field.
• ITIL v4 Foundation Certification.
• ServiceNow Certifications: Certified System Administrator (CSA), Certified Implementation Specialist (CIS), Certified Application Developer (CAD), Certified Technical Architect (CTA) (preferred).

Industry and Technical Skills & Experience

6 - 8 years of hands-on ServiceNow experience across multiple modules, such as: ITSM (IT Service Management)ITOM (IT Operations Management)CSM (Customer Service Management)TSM (Telecom Service Management)HR Service DeliveryITBM (IT Business Management)Service Portal & Mobile DevelopmentIntegrationHub & API integrations

Experience in designing, configuring, and developing ServiceNow applications and integrations.Strong understanding of ITIL and Agile methodologies.Excellent problem-solving and communication skills.Ability to lead and mentor junior team members.Ability to work independently and within a team environment.