Domain Architect – ServiceNow FEATURED

ADC; Abu Dhabi; On-site; AED 120,000 - 160,000; Full time

Job summary

ADC in Abu Dhabi, United Arab Emirates, seeks a hands-on ServiceNow Architect to translate enterprise architecture and security policies into practical standards and governance artefacts. You will guide and assure ServiceNow solutions delivered by product teams and vendors, review design artifacts, and promote standard platform capabilities.

The role requires 8+ years of technology experience with substantial ServiceNow architecture responsibilities and a strong background in CMDB, CSDM, and

Qualifications

• 8+ years of technology experience with substantial ServiceNow architecture responsibilities.
• Hands-on experience developing ServiceNow standards, reference architectures, patterns, and governance artefacts.
• Strong knowledge of ServiceNow platform architecture, integrations, workflows, CMDB, CSDM, automation, and app development.
• Experience reviewing enterprise-scale ServiceNow implementations.
• ServiceNow Certified Technical Architect is preferred.

Responsibilities

• Translate enterprise architecture, security, data, integration, and operational policies into ServiceNow architecture standards and guidelines.
• Develop and maintain ServiceNow reference architectures, patterns, templates, review checklists, quality-gate criteria, and architecture decision records.
• Define standards for ServiceNow modules, workflows, integrations, data models, CMDB, CSDM, security, access controls, custom applications, portals, automation, and reporting.
• Provide hands-on ServiceNow architecture guidance during planning, sourcing, design, implementation, upgrade, and readiness stages.
• Review ServiceNow HLDs, LLDs, integration designs, workflows, data models, security models, and customisations prepared by product teams and vendors.
• Assess compliance with enterprise standards, ServiceNow leading practices, security requirements, scalability, maintainability, performance, and upgradeability.
• Identify excessive customisation, duplication, platform risks, technical debt, non‑compliance, and required remediation.
• Promote reuse of standard ServiceNow capabilities, shared workflows, integration components, data models, and platform services.
• Assess new ServiceNow products, releases, and capabilities and provide architecture‑fit and adoption recommendations.
• Support ServiceNow architecture quality gates and provide domain architecture recommendations and approval inputs.

Skills

ServiceNow architecture

Enterprise architecture

Standards & governance

Reference architectures

Platform security

Integrations & CMDB

Technical leadership

Design reviews

Job description

Provide hands‑on ServiceNow architecture expertise by translating organizational architecture, security, data, integration, and platform requirements into practical standards, patterns, templates, and governance artefacts, while guiding and assuring ServiceNow solutions delivered by product teams and vendors.

Key Responsibilities:

• Translate enterprise architecture, security, data, integration, and operational policies into clear ServiceNow architecture standards and guidelines.
• Develop and maintain ServiceNow reference architectures, approved patterns, platform guardrails, design templates, review checklists, quality-gate criteria, and architecture decision records.
• Define standards for ServiceNow modules, workflows, integrations, data models, CMDB, CSDM, security, access controls, custom applications, portals, automation, and reporting.
• Provide hands‑on ServiceNow architecture guidance during planning, sourcing, design, implementation, upgrade, and readiness stages.
• Review ServiceNow HLDs, LLDs, integration designs, workflows, data models, security models, and customisations prepared by product teams and vendors.
• Assess compliance with enterprise standards, ServiceNow leading practices, security requirements, scalability, maintainability, performance, and upgradeability.
• Identify excessive customisation, duplication, platform risks, technical debt, non‑compliance, and required remediation.
• Promote reuse of standard ServiceNow capabilities, shared workflows, integration components, data models, and platform services.
• Assess new ServiceNow products, releases, and capabilities and provide architecture‑fit and adoption recommendations.
• Support ServiceNow architecture quality gates and provide domain architecture recommendations and approval inputs.

Qualifications:

• 8+ years of technology experience, including significant ServiceNow architecture responsibilities
• Strong hands‑on experience developing ServiceNow standards, reference architectures, patterns, templates, and governance artefacts
• Strong knowledge of ServiceNow platform architecture, integrations, workflows, security, CMDB, CSDM, automation, and application development
• Experience reviewing and assuring enterprise‑scale ServiceNow implementations
• ServiceNow Certified Technical Architect is preferredRel...