ServiceNow Presales Solution Architect

Salt Digital Recruitment; Dubai; On-site; AED 223,200 - 334,800; Full time

Job summary

Salt Digital Recruitment is seeking a skilled ServiceNow Consultant to join their team in Dubai. The role involves leading presales engagements, translating business requirements into ServiceNow solutions, and collaborating with technical teams for successful project implementation.

The ideal candidate will have over 5 years of experience in ServiceNow solution architecture with a proven track record in client presentations and RFP responses. Required certifications include ServiceNow Certified System Administrator and multiple Implementation Specialist certifications.

Qualifications

• 5+ years’ experience in ServiceNow presales, solution architecture, or technical consulting.
• Strong knowledge across multiple ServiceNow modules.
• Hands-on experience designing and configuring ServiceNow solutions and integrations.

Responsibilities

• Lead presales engagements, delivering impactful demos and tailored solutions.
• Translate complex business requirements into scalable architectures.
• Respond to RFPs/RFIs with detailed technical documentation.

Skills

ServiceNow presales experience

Solution architecture

Technical consulting

Communication skills

Analytical skills

Stakeholder management skills

Education

ServiceNow Certified System Administrator

Certified Implementation Specialist certifications

ServiceNow Certified Application Developer

Tools

ServiceNow ITSM

ServiceNow ITOM

ServiceNow IRM

ServiceNow HRSD

ServiceNow CSM

Job description

Are you passionate about designing cutting‑edge ServiceNow solutions and influencing enterprise digital transformation strategies? This is an opportunity to join a growing regional ServiceNow practice where innovation, collaboration, and customer success come first.

Key Responsibilities

• Lead presales engagements – delivering impactful demos, workshops, and tailored solution presentations.
• Translate complex business requirements into scalable, value‑driven ServiceNow architectures.
• Respond to RFPs/RFIs with detailed technical documentation, solution design, and effort estimation.
• Collaborate closely with sales, delivery, and technical teams to create winning proposals and client roadmaps.
• Act as a trusted advisor to clients across industries, ensuring alignment with best practices and platform capabilities.
• Support the handover from presales to delivery, ensuring solution integrity throughout implementation.

Skills & Experience

5+ years’ experience in ServiceNow presales, solution architecture, or technical consulting. Strong knowledge across multiple ServiceNow modules (ITSM, ITOM, IRM, HRSD, or CSM). Hands‑on experience designing and configuring ServiceNow solutions and integrations. Proven track record of successful RFP responses, demos, and client presentations. Excellent communication, analytical, and stakeholder management skills.

Certifications

• ServiceNow Certified System Administrator (CSA).
• At least three Certified Implementation Specialist (CIS) certifications.
• ServiceNow Certified Application Developer preferred.