Senior Technical Account Management Leader (Remote & Equity)

Remotedxb; Dubai; On-site; AED 600,000 - 900,000; Full time

Benefits offered by this job

Co-working allowance

ESOP

Home office tech allowance

Health insurance for employees

Annual off-sites

Education allowance

Job summary

Supabase is seeking a Head of Technical Account Management to hire, coach, and grow the TAM team. You will own the coverage model for named accounts and partner-mapped accounts, and act as the senior escalation layer for complex, high-impact technical issues.

You will ensure onboarding and proactive technical guidance across the portfolio, representing the voice of the customer to engineering and product teams, and partnering with Sales and Customer Success to protect NRR and account health.

Qualifications

• Extensive経験 in hiring and growing technical customer-facing teams.
• Strong background in databases, systems, or cloud infrastructure.
• Proven ability to oversee portfolio-wide judgment across many accounts.

Responsibilities

• Hire, coach, and grow the TAM team.
• Own coverage model for named and partner-mapped accounts.
• Act as escalation point for complex technical issues.
• Ensure onboarding and proactive technical guidance across the portfolio.
• Represent customer voice to engineering and product teams.
• Partner with Sales and Customer Success to protect NRR and account health.

Skills

Database internals

Scalability

Incident management

Hiring

Engineering background

Job description

Supabase is seeking a Head of Technical Account Management to hire, coach, and grow the TAM team. You will own the coverage model for named accounts and partner-mapped accounts, and act as the senior escalation layer for complex, high-impact technical issues.

You will ensure onboarding and proactive technical guidance across the portfolio, representing the voice of the customer to engineering and product teams, and partnering with Sales and Customer Success to protect NRR and account health.