Remote Technical Account Manager — Enterprise Growth

StartX Med; Dubai; On-site; AED 551,000 - 606,000; Full time

Benefits offered by this job

Equity

Bonus

Stock options

Health benefits

Job summary

Ambient.ai is seeking a seasoned Customer Success professional to own post‑sale outcomes, guide deployment, and drive adoption across enterprise customers. You will partner with security, IT, and leadership teams to define success metrics and ensure measurable outcomes, while building trusted relationships and guiding product improvements.

The role emphasizes high ownership, strategic communication, and the ability to navigate complex environments with up to 30% travel.

Qualifications

• Experience in customer-facing roles supporting enterprise technology.
• Ability to manage programs with multiple stakeholders.
• Strong written and verbal communication essential.

Responsibilities

• Own customer outcomes from post-sale implementation through renewal, adoption, and expansion.
• Lead customers through deployment, onboarding, testing, training, and operational rollout.
• Partner with customer stakeholders to define goals, success criteria, and measurable outcomes.
• Develop proficiency in the Ambient.ai platform and apply it to real-world environments.
• Break down ambiguous problems into clear steps and drive cross-functional alignment.
• Build trusted relationships with day-to-day users and executives.
• Capture feedback to influence product, process, and GTM improvements.
• Identify opportunities to deepen impact and expand partnerships.
• Travel up to 30%.

Skills

Enterprise SaaS

Multi-stakeholder programs

Customer-facing

Communication

Problem solving

Ownership

Relationship building

Job description

Ambient.ai is seeking a seasoned Customer Success professional to own post‑sale outcomes, guide deployment, and drive adoption across enterprise customers. You will partner with security, IT, and leadership teams to define success metrics and ensure measurable outcomes, while building trusted relationships and guiding product improvements.

The role emphasizes high ownership, strategic communication, and the ability to navigate complex environments with up to 30% travel.