Senior Team Lead, Managed Services

Convergint; Dubai; On-site; AED 280,000 - 520,000; Full time

Job summary

Convergint Technologies LLC in Dubai, UAE seeks a Team Leader - Managed Services to guide technical teams, coordinate maintenance projects and ensure service excellence across MEA. You will translate client needs into actionable plans, oversee troubleshooting, and mentor field engineers.

The ideal candidate has 8–10 years in project management within security services, a Bachelor's in Engineering or IT, outstanding communication, and a commitment to quality.

Qualifications

• Bachelor of Engineering or IT required.
• 8–10 years’ experience in project management in security services companies.
• Detail-oriented with strong communication and presentation skills.
• Knowledge of UAE context and customer-facing environments.

Responsibilities

• Lead the Managed Services team and provide technical guidance.
• Coordinate maintenance projects and client communications.
• Oversee troubleshooting, testing, and implementation stages.
• Mentor field engineers and ensure adherence to procedures.
• Plan resources, capacity, and equipment requirements.
• Conduct site visits and ensure AMC agreements are fulfilled.

Skills

Project management

Technical leadership

Communication

Customer orientation

Presentation skills

Education

Bachelor's degree in Engineering or IT

Job description

Convergint Technologies LLC in Dubai, UAE seeks a Team Leader - Managed Services to guide technical teams, coordinate maintenance projects and ensure service excellence across MEA. You will translate client needs into actionable plans, oversee troubleshooting, and mentor field engineers.

The ideal candidate has 8–10 years in project management within security services, a Bachelor's in Engineering or IT, outstanding communication, and a commitment to quality.